Infrastructure Support Technician

Infrastructure Support Technician Southwest Energy LLC Tucson, AZ Job Details Full-time From $55,000 a year 14 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer service Enterprise software High school diploma or GED IT infrastructure CompTIA Network+ Mobile device management Desktop administration Technical Proficiency CompTIA A+ Network security Full Job Description Infrastructure Support Technician Tucson, AZ Full Time - Monday Through Friday - 8hrs/day Our company provides explosives and explosives related services to the quarry, construction, and mining industries in the Western United States. We have been in business for over 50 years and have found success through our dedication and loyalty to our customers. Southwest Energy LLC and all its entities abide by all Federal Laws and Regulations. Must be able to pass a Federal Background Check. Must be a US Citizen or Legal Permanent Resident. No felonies. Position Summary We are seeking a detail-oriented and motivated Infrastructure Support Technician to join our internal IT team. In this role, you will provide essential support to our Network Administrator and IT Manager, serving as the primary point of contact for end-user technical assistance. Your core responsibilities will include hardware deployment, initial troubleshooting, and assisting with the administration of various enterprise technologies.

Primary Responsibilities End-User Support:

Serve as the first line of support for general IT inquiries, troubleshooting software and hardware issues for local and remote users.

Hardware Deployment:

Configure and deploy new workstations, laptops, tablets, printers, and mobile devices.

User Administration:

Assist the Network Administrator with the onboarding of new hires, including account creation and hardware provisioning.

Systems Assistance:

Support the management of mobile devices (MDM), facility alarm systems, and other integrated technologies.

Documentation:

Maintain accurate records of equipment inventory.

Continuous Learning:

Adapt to and learn new technologies as they are integrated into the company infrastructures.

Qualifications & Skills Technical Aptitude:

A strong fundamental understanding of information technology is essential.

Customer Service:

Exceptional interpersonal skills and a professional demeanor when assisting staff.

Problem Solving:

Ability to diagnose and resolve basic technical issues efficiently.

Education:

An Associate's degree in Information Technology or relevant technical certifications (e.g., CompTIA A+, Network+) is preferred but not required.

Adaptability:

A proactive approach to learning new systems and supporting various technologies as needed (e.g., network security, mobile platforms). Working Environment This is a hands-on role in a rapidly growing organization. The successful candidate will be expected to manage multiple tasks simultaneously while maintaining a high standard of service.

Pay:

From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Due to our work with commercial explosives, we cannot employ anyone with certain convictions. Yes or No only. Have you ever been convicted of a felony? If so, was the felony later dismissed, set aside, or expunged? Are you at least 21 years of age?

Education:

High school or equivalent (Required)

Work Location:

In person