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IT Technician Tier 1

Job

Hart Technology Solutions

Tucson, AZ (In Person)

$37,440 Salary, Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

IT Technician Tier 1 Hart Technology Solutions Tucson, AZ Job Details Full-time From $18 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Computer operation System administration High school diploma or GED Attention to detail CompTIA A+ Full Job Description Tier 1
Technician Job Description:
In this role, you will serve as the initial point of support for our clients, delivering essential technical support and troubleshooting services. Your primary goal will be to ensure client satisfaction and the seamless operation of their IT systems by addressing and resolving technical issues efficiently.
Key Responsibilities:
Respond to client inquiries and provide technical support via phone, email, and chat Diagnose and resolve hardware, software, and network issues Investigate & escalate complex issues to higher-level technicians Document all client interactions and technical solutions in the ticketing system Assist with the setup and configuration of new hardware and software Perform routine maintenance and updates on client systems Provide excellent customer service and maintain a professional office environment Management of Microsoft Environments Upkeep & Maintenance of backup solutions
Qualifications:
High school diploma or equivalent; technical certifications (e.g, CompTIA A+, Network+) are a plus Basic understanding of computer hardware, software, and networking principles Strong problem-solving skills and attention to detail Willingness to learn and improve technical knowledge & skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Previous experience in a technical support role is preferred but not required
Benefits:
Competitive pay 401K Plan Health and Dental Plans PTO & Sick Time Compensation begins at $18 per hour •This is an in-office/onsite role.
Job Type:
Full-time Pay:
From $18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Education:
High school or equivalent (Required)
Work Location:
In person