This is a 12-month contract position for a Customer Engineering IT professional located in Berkeley, California. The role requires on-site work Monday through Friday and involves providing technical support and hands-on device management for a customer base. Responsibilities Provide Level 1.5 technical support for Windows 10/11 and macOS systems, including deployment, configuration, troubleshooting, and repair Install, configure, and upgrade software and operating systems on PCs, laptops, printers, and specialized appliances Perform device installation, repair, setup, and configuration tasks Support office moves and technology setup initiatives Execute break/fix technical support and hardware replacements Load OS images and manage OS and software patching Troubleshoot fundamental network and WiFi connectivity issues Follow company processes, procedures, and standards to meet customer requirements Deliver excellent customer service to internal and external customers to ensure a consistent, professional experience Qualifications Required Hands-on experience with Windows 10/11 and macOS technical support Proficiency in device installation, repair, setup, and configuration Experience with OS imaging, patching, and hardware maintenance Ability to diagnose and resolve network and WiFi connectivity issues Clear English communication skills with ability to articulate complex technical issues Ability to lift up to 30 pounds regularly Availability to work on-site in Berkeley, Monday through Friday Preferred Experience in the pharmaceutical industry IT certifications such as CompTIA A+, Network+, or ITIL