Job Description The Level 3 Help Desk Technician will serve as a senior escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This individual will troubleshoot advanced hardware, software, operating system, network, and user-access issues while working closely with infrastructure, networking, security, and systems teams. The ideal candidate is highly technical, customer-focused, and comfortable owning issues through resolution. Skills and Requirements 5-7 years of experience as a level 3 help desk engineerExperience with vulnerability managementMobile IronBoth Windows and Mac experience- More WindowsFamiliar with Intune AutopilotExperience in the retail industry. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.