Information Technology Technician

Position Title:

Information Technology Technician Department:

Information Technology Reports To:

Information Technology Supervisor

POSITION SUMMARY

The primary goal of the Information Technology Technician is to ensure the continuing functionality of Tarzana s mission critical software applications and to maintain computing equipment on which the applications operate. The position is responsible for the configuration, installation, and administration of specifically assigned mission-critical software applications. The Information Technology Technician receives supervision and task assignments from the IT Supervisor. The Information Technology Technician will set-up, install and configure hardware; support and troubleshoot software application and hardware problems; work with vendors; assist in the selection and evaluation of products and vendors; and handle day-to-day troubleshooting of certain mission critical applications. The Information Technology Technician will act as a key source of customer support for assigned applications. HOURS 8 Per Day / 5 Days Per Week Benefits Package Medical Insurance Dental Insurance Vision Care Plan Life Insurance Paid Holidays Flexible Spending Account (FSA) Paid Vacation Time Sick Time 401(k) Retirement Plan Competitive wages Stability and career advancement Continuing Education Opportunities

CATEGORIES OF DUTIES

Monitor the Request Log daily for new tickets Set-up and configure PCs, printers, and other hardware Move workstations Provide routine maintenance services Troubleshoot assigned software applications Maintain Mission Critical applications at peak performance and tuning, minimizing potential for network down-time Engage in proactive measures to ensure stable and effective Mission Critical software operations Establish and maintain proper technical documentation and troubleshooting procedures Maintain the awareness of key technologies to ensure optimal use of resources Facilitate the deployment and configuration of certain software applications Install operating systems, email accounts, IP addresses, web browser installation, local workstation network configuration and software configuration as needed Maintain a database of network, software and user configuration Accompany installing vendor s technician during on-site service when necessary and when possible limiting the amount of time for outsourced consultants costs Prepare procedural documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery and maximize efficiency and effectiveness. Thoroughly document problems and steps to resolve them, to maximize institutionalization of knowledge Follow standardized procedures to deliver services in an organized, effective manner to ensure customers perceive Information Technology staff as thorough, well-prepared and punctual Thoroughly test all work, and involve the client in acceptance testing to ensure their needs are met Train Tarzana staff on network access and basic use of key software applications Record time spent on each request, task and project step in Request Log Attend all Information Technology Department Meetings

EDUCATION/EXPERIENCE

BS or High School Diploma and A+ Certification or 2+ years of progressive troubleshooting experience with network-based software applications. Demonstrated ability to work independently and troubleshoot problems with speed and efficiency is required. SETTING Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.