Senior Support Technician CloudCover San Francisco, CA Job Details Full-time $55 - $60 an hour 13 hours ago Qualifications In-person customer service Windows Object storage systems macOS administration Data backup macOS S3 Storage management (system administration) Network Attached Storage (NAS) Cloud storage services Full Job Description About CloudCover CloudCover is a global IT service provider specializing in third-party maintenance (TPM) and IT lifecycle management. Backed by in-house L1-L3 engineers, OEM subject-matter experts, and a global field service network, CloudCover helps partners and their customers simplify complex infrastructure operations. Its CoverIT™ platform unifies third-party maintenance, professional and managed services, monitoring, contracts, assets, and ticketing into a single operating model across desktop and data center environments, while MonitorIT™ adds AI-enabled proactive monitoring. A SOC 2-certified organization with 24/7 global support, CloudCover enables partners to deliver white-labeled, enterprise-grade services that reduce cost, improve uptime, and drive predictable recurring revenue. For more information, visit cloudcover.it. CloudCover has a customer seeking a Senior IT Support Technician for a minimum 6 month 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position. This is the second on-site technical resource for the account and requires a more senior, hands-on generalist who can support servers, backups, and scripting in addition to day-to-day end-user support across both macOS and Windows environments. The key responsibilities are as follows: Provide on-site IT support across mixed macOS and Windows environments, including hardware, software, and network troubleshooting. Administer and maintain server infrastructure, including day-to-day monitoring and maintenance. Manage and monitor backup systems, including Veeam, NAS, and S3-based storage. Write and maintain scripts to automate routine IT tasks and improve operational efficiency. Deploy, configure, and support end-user laptops and desktops, including Insitro-issued equipment. Escalate and resolve issues beyond tier-1 support, partnering with the broader IT/infrastructure team. Maintain accurate documentation of systems, configurations, and support procedures.

Required Qualifications:

Demonstrated proficiency supporting and administering both macOS and Windows. Hands-on scripting experience (e.g., PowerShell, Bash, or Python). Experience administering server environments. Experience with backup and storage technologies: Veeam, NAS, and S3. Strong troubleshooting, communication, and customer-service skills. Able to work on-site full time at the South San Francisco location; local candidates only. Preferred Qualifications Prior IT support experience in a life sciences, biotech, or pharma environment. Experience operating in security- or compliance-conscious IT environments. Relevant certifications (Microsoft, Apple, Veeam, or similar) a plus.