Adaptive Technology Technician

Adaptive Technology Technician Leidos - 3.7 Washington, DC Job Details Full-time $59,150 - $106,925 a year 12 hours ago Qualifications ITIL Foundation ITIL Certification Incident management IT asset management Software implementation CPACC Application deployment Mid-level Software installation System maintenance Bachelor's degree Computer hardware Hardware support Customer support ticket management Incident Investigation IT Equipment maintenance Root cause analysis Equipment inventory management Escalation handling 2 years Training delivery Full Job Description Description The Adaptive Technology Technician provides specialized support for adaptive technology services under the SEC ISS contract to ensure an accessible, productive end-user computing environment. This role manages and maintains adaptive technology software and hardware, distributes approved solutions to end-user systems, and resolves complex issues escalated beyond service desk support. The technician operates within SEC customer service delivery processes, including ticket tracking, escalation, and SLA-aligned resolution practices. The position also supports user training, needs-based assistive technology support, and accountability for adaptive technology license inventory and reconciliation.

PRIMARY RESPONSIBILITIES

Adaptive Technology Operations Perform daily management and maintenance of adaptive technology components across supported SEC environments. Administer and sustain assistive software and hardware solutions to maintain reliable user access. Coordinate lifecycle support for adaptive hardware, including provisioning, replacement, and operational readiness checks. Recommend and implement improvements to strengthen accessibility support and reduce repeat issues. Software Distribution and Deployment Distribute and deploy adaptive technology software to end-user systems using approved SEC support processes. Configure and validate installations, updates, and compatibility for adaptive technology tools. Coordinate deployment activities with support teams to ensure minimal user disruption and successful rollout. Verify post-deployment functionality and document deployment outcomes in the ticketing system. Incident and Service Request Resolution Troubleshoot complex adaptive technology incidents and service requests requiring SME-level intervention. Resolve issues not addressable by service desk personnel and restore user productivity quickly. Record, prioritize, and manage incidents and requests through SEC ticket workflows and escalation paths. Perform root-cause analysis, implement corrective actions, and confirm resolution with end users before closure. User Enablement and Program Support Provide user-focused support for speech recognition, screen readers/magnifiers, text-to-speech, and adaptive peripherals. Deliver training and practical guidance tailored to individual user accessibility needs. Maintain accurate records for adaptive technology service activity, assets, and deployed licenses. Reconcile deployed adaptive technology licenses against SEC-owned licenses and support reporting requirements.

REQUIRED QUALIFICATIONS

This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract. Ability to obtain and maintain SEC Public Trust. Bachelors degree and 2+ years of experience managing and maintaining adaptive technology in enterprise IT environments. In lieu of degree, additional experience may be required. Experience distributing adaptive technology software to end-user systems and validating successful implementation. Experience troubleshooting user issues and completing problem resolution for adaptive technology incidents and service requests. Speech recognition tools Screen readers and screen magnification tools Text-to-speech solutions Braille displays Ergonomic keyboards Specialized pointing devices Adaptive technology software distribution, configuration, and troubleshooting for end-user systems

PREFERRED QUALIFICATIONS

Experience supporting adaptive technology services in a federal agency or similarly regulated environment. Familiarity with Section 508 accessibility requirements and practical assistive technology implementation. Demonstrated ability to create SOPs, knowledge content, and user support documentation. Experience tracking adaptive technology assets and license utilization metrics for operational reporting. Assistive Technology Professional (ATP)

IAAP CPACC ITIL 4

Foundation If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

May 4, 2026 For U.S.

Positions:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.

Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.