5 days on site in Downtown Washington, DC

REQUIRED!

Key Responsibilities Assign service requests and related tasks to team analysts while supporting agreed service-level objectives and team productivity. Unbox, image, package, and provision PC devices. Schedule appointments with staff to support initial device setup, including email, office productivity applications, biometric tools, and other required applications. Scan received equipment and image computers using the organization's standard device image. Deliver and set up PC requests. Monitor the PC provisioning queue and manage pending requests efficiently. Ensure completed PC requests follow established provisioning policies and guidelines. Confirm the accuracy of asset management systems and physical inventories. Follow established processes and procedures. Validate provisioning activities through defined quality assurance procedures. Maintain a clean, organized, and safe work environment. Provide regular or on-demand activity statistics. Provide remote assistance and troubleshoot PC operating system and hardware issues as needed. Perform the responsibilities of team analysts while maintaining high productivity standards. Required Qualifications At least 2 years of experience relevant to the duties and responsibilities of the position. Experience in IT customer service, technical troubleshooting, IT asset management, and device provisioning and support. Experience with desktop operating systems and service management, productivity, email, and collaboration tools. Proficiency with spreadsheet and presentation applications, service management platforms, and client relationship management. Advanced knowledge of hardware and software products, along with problem-solving and troubleshooting skills. Advanced knowledge of office technology hardware, including PCs and printers. Ability to assemble and configure typical PC or laptop equipment setups. Strong verbal and written communication skills. Strong administrative skills, including organization, efficiency, attention to detail, and versatility. Excellent customer service skills when working with individuals at all levels. Ability to work effectively in a team-based environment and contribute to shared objectives. Accountability for team goals and service-level commitments. Pleasant, professional, and courteous workplace conduct. Bachelor's degree preferred. No certification requirements specified. Preferred Qualifications Experience with service management platforms. Familiarity with structured team-based delivery methodologies. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.