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End User Computing Spec II

Job

University of Florida

Gainesville, FL (In Person)

$52,790 Salary, Full-Time

Posted 2 days ago (Updated 8 hours ago) • Actively hiring

Expires 7/25/2026

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Job Description

End User Computing Spec II University of Florida - 4.2 Gainesville, FL Job Details Full-time $25.38 an hour 3 hours ago Qualifications Customer communication Driving Cabling Hand tools
Full Job Description JOB NO:
540322
WORK TYPE:
Staff Full-Time
LOCATION
Main Campus (Gainesville, FL)
CATEGORIES
Information Technology, Veteran's Preference Eligible
DEPARTMENT
27010701 - HA-INFORMATION
TECHNOLOGY CLASSIFICATION TITLE
End User Computing Spec
II CLASSIFICATION MINIMUM REQUIREMENTS
Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.
JOB DESCRIPTION
Provides Tier-2 hardware and operating system support for end-user computing equipment, including workstations, printers, scanners, and mobile devices. May also include specialty computing devices which interface with clinical or research equipment. Staff assigned to field support teams require the ability to individually lift up to 30 pounds or team lift up to 60 pounds, transport equipment on carts, utilize a personal cell phone for business, drive a passenger vehicle, and travel within the state of Florida. Additional requirements include the ability to utilize hand tools and perform cable management under desks and in difficult-to-access spaces. This position is considered Essential Personnel. In rare cases, this may require working onsite or remotely for emergent situations during non-business hours or University closures. Provides Tier-1 support for telephony, network, and audio-visual devices or services. Support includes standard configuration and/or troubleshooting steps as documented in process documentation and the knowledge base. Escalates unresolved incidents to the appropriate Tier-2 support team. Provides Tier-2 support for enterprise and unit-level applications that support clinical, educational, research, and administrative functions. Support includes client installation and configuration, basic functionality troubleshooting, and assistance with application features or interfaces. Documents all work and processes in service management systems, performs initial hardware and software setup, and reimages production systems; provides customers with guidance and instructions on the use of hardware and software Contributes to the improvement of workflow processes, knowledge support systems, and IT provided services through active participation in team meetings. Participate in technical and customer service training initiatives and inter-team technical projects as directed.
EXPECTED SALARY
$25.38 per hour
REQUIRED QUALIFICATIONS
Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.
PREFERRED
Demonstrated knowledge of current Windows and/or Mac OS X operating systems, network troubleshooting (LAN/wireless), and performing hardware diagnostics and repair. Experience with supporting enterprise environments (10,000+ devices) and/or supporting academic health centers / clinical care; Working knowledge of common administrative, educational and research applications and services and familiarity with service management industry best practices is strongly preferred. The successful candidate will have a strong customer-centric service orientation and excellent troubleshooting, communication, organizational and collaboration skills. Discretion, sound judgment, confidentiality, initiative, and interpersonal skills are critical to the success of this position.
SPECIAL INSTRUCTIONS TO APPLICANTS
Please upload the following - CV or Resume, Cover Letter and List of Professional References. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.
HEALTH ASSESSMENT REQUIRED
Yes
ADVERTISED
23 Jun 2026 Eastern Daylight Time
APPLICATIONS CLOSE
07 Jul 2026 Eastern Daylight Time