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IT Generalist I
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Florida International University
Miami, FL (In Person)
Full-Time
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Job Description
About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. Job Summary Responsible for installing, configuring, and maintaining specialized desktop and server systems utilized across the college. Ensures system integrity by securing infrastructure, monitoring usage, and troubleshooting technical issues. Oversees system security status and system resource management including CPU usage and disk usage. Conducts a variety of evaluations, maintenance, and installations to ensure optimal network performance in line with faculty and staff expectations. Provides guidance and recommendations to technicians on system configurations and installations. Stays up to date on evolving computing and networking technologies and ensures compliance with relevant laws and regulations. Assists in maintaining both physical and virtual computer security systems by implementing and maintaining security applications in order to support the control systems and subsystems employed by the computing center. Deploys and updates application versions required for laboratory use. Monitors and follows up on alerts generated by the antivirus, antimalware and endpoint monitoring solutions used on campus, ensuring timely resolution of security threats across systems in the Engineering Center and adherence to institutional cybersecurity policies. This includes applying local remediation at endpoint level, and also mass distribution of applicable security patches across multiple hosts. Provides computer support to the College of Engineering and Computing on daily operations of EIC IT systems and networking. Operational tasks performed in an appropriate and timely manner for systems and services include: installation, monitor, repair, and upgrade on a variety of Linux and Microsoft systems; and administration of typical services like file service, authentication, remote access, application serving, virtual machines, hosted services, databases, backups, and network routing. Assists in the implementation and support of the computing hardware and software architectures. Assists with advising faculty and staff on purchases of computer and related equipment. Maintains a working knowledge of the emerging state-of-the-art systems and networking technologies by reading journals, manufacturer literature, and other appropriate material. Attending conferences, workshops, and seminars which will be useful for skill assessment and improvement. Instructs users in the use of system and networking technology through seminars, documentation, and other educational methods. Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification from a department administrator. Minimum Qualifications High school diploma or GED and two (2) years of experience in the field; or technical certification or associated degree. Desired Qualifications Experience working with computer operating systems like Microsoft Windows, MacOS, and Linux/Unix. Experience configuring and maintaining computer hardware, components, operating systems, and peripherals. Experience working with modern networking equipment. Job Category Staff Advertised Salary $38,000 - $42,000 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements Expanded Background Check Other Information Ability to work flexible hours as needed. May be required to travel to FIU Campuses. How To Apply Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. This posting will close at 12:00 am of the close date. How To Apply Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. This posting will close at 12:00 am of the close date. How to Claim Vet Preference Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions.