(On-Site) Level 2 Engineer

(On-Site) Level 2 Engineer HireArchi, an Agilitec Company Honolulu, HI Job Details Full-time $55,000 - $65,000 a year 1 day ago Qualifications Endpoint Security Network hardware support Wireless networking Disaster recovery Windows Sonicwall Firewall implementation Organizational skills VPN management Network infrastructure management Active Directory management Full Job Description (On-Site) Level 2

Engineer Location:

Honolulu on the island of

Oahu Salary:

$55,000 - $65,000 YEARLY Position Overview The Level 2 Engineer is responsible for advanced technical support, escalated troubleshooting, maintenance, and small project execution across client environments. This role serves as an escalation point for Level 1 technicians and works closely with senior engineers, service coordination, and service management to deliver timely and effective support. The ideal candidate is technically capable, organized, client-focused, and able to operate effectively in a fast-paced MSP environment supporting multiple client infrastructures. Responsibilities Troubleshoot and resolve escalated service requests and incidents Support Windows desktop, server, and Microsoft 365 environments Configure and maintain networking, VPN, firewall, wireless, backup, and endpoint security systems Perform routine maintenance, patching, and system health checks Complete small to mid-sized projects and assist on larger implementations Maintain accurate documentation and daily time entries Communicate professionally with clients regarding updates, timelines, and next steps Take ownership of assigned tickets through resolution Follow company standards, operational procedures, and security best practices Technical Requirements Strong troubleshooting skills across Windows environments Working knowledge of: Active Directory Microsoft 365 TCP/IP, DNS, DHCP, and VPN technologies Routers, switches, firewalls, and wireless infrastructure Backup and disaster recovery solutions Endpoint protection, MFA, and security best practices Experience with Fortinet, Ubiquiti, SonicWall, Sophos, WatchGuard, or similar platforms preferred MSP experience preferred Qualifications 2+ years of IT support or systems administration experience preferred Strong communication, organization, and customer service skills Ability to manage multiple priorities in a fast-paced environment Ability to work independently while collaborating effectively within a team environment

Pay:

$55,000.00 - $65,000.00 per year

Work Location:

In person