We are looking for a dependable Test Center Manager to oversee daily testing operations. This is a Contract position with a 35-hour regular schedule, generally it is open Monday to

Saturday:

7am to 5pm average of 4 days a week, supporting a secure and detail-oriented environment for exam candidates. The person in this role will combine customer service, administrative coordination, and test center oversight to help deliver a consistent and fair testing experience.

Responsibilities:

• Welcome candidates upon arrival, confirm their identity, and guide them through check-in procedures with care and accuracy.
• Carry out required security screening steps, including the use of monitoring tools, to protect the integrity of the testing environment.
• Observe testing sessions through regular room checks and active proctoring to ensure compliance with established rules and procedures.
• Respond promptly to candidate concerns, technical issues, or unexpected situations, escalating matters when needed.
• Support basic troubleshooting for testing equipment and workstation issues to minimize disruptions during exam delivery.
• Maintain strict control of test materials, equipment, and secure areas at all times to uphold exam security standards.
• Complete incident reports and other documentation clearly and accurately whenever exceptions or policy concerns arise.
• Assist with operational tasks during slower periods, including organizing materials, handling light equipment movement, and preparing items for shipment or setup.
• Apply test center policies consistently while adapting to scheduling needs based on site operating hours and business demand.
• Promote a respectful, fair, and comfortable experience for every candidate from arrival through exam completion.