Field Service Support (Technical Support)

Hello, this is Archana Kalyankar staffing Specialist at Conflux Systems Inc. trying to reach you regarding One of our direct client role.

Title:

Field Service Support Location:

1240 26th Ave Ct SW, Cedar Rapids, IA 52404

Duration:

2 Month•with extension•Contract will Renew Yearly on July 1st Either Web Cam or In Person interview

Rate:

$70/hr on W2 without benefits

Onsite Description Note:

Travel Requirements•Clean driving record over the past 7 years required.

Mobility:

Ability to travel to various sites within the CRSA region of Iowa. ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25•30%. Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin•Contractor will use state fleet vehicle for travel. Essential Functions and Responsibilities Regional Technical Support & Coordination (35%) Provide timely, day-to-day technical support for site-specific IT systems and processes. Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required Collaborate with local and remote IT teams to align technological solutions with specific business functions. Act as a primary liaison for business units to support local resources containing IT components. Endpoint Management & Automation (25%) Manage and maintain local computer hardware, including peripherals and specialized site equipment. Ensure all systems remain secure and functional through routine firmware patching and security software management. Develop or modify automation and scripting to improve site-specific efficiency. Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell Application & Productivity Support (20%) Manage desktop productivity suites, ensuring they are accessible and properly patched. Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance. Document site-specific configurations and share knowledge with the Service Management team. Network Infrastructure & Connectivity (10%) Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki Monitor site ICN circuits and external communication circuits to minimize downtime. Communicate planned maintenance and outage status to site executives and management. Administration & Compliance (10%) Track all support activities and vendor-related issues via the DOM-DoIT ITSM system. Produce step-by-step technical documentation and weekly status reports for projects and tasks. Participate in on-call rotations and team meetings as required. PRN•infrequent Requirements 2

Years Mobility:

Ability to travel to various sites within the CRSA region of Iowa 2

Years Availability:

Participation in an on-call rotation as necessary to support critical business functions. 5

Years Technical Literacy:

Proficiency in ITSM systems, scripting for automation, and network hardware configuration. 2

Years Endpoint Management:

Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). 2

Years Network Admin:

Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits 2

Years Systems Diagnostics:

Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components

ITSM Proficiency:

Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.