at Zayo in Boise, Idaho, United States Job Description United States Full time

R0016108

Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Job Description Position Overview Zayo is seeking a highly skilled IPTAC Engineering Technician to serve as the highest level of technical escalation within the Network Control Center ( NCC ). This senior technical role requires deep expertise across Layer 1, Layer 2, and Layer 3 carrier networking technologies and the ability to resolve complex IP and Ethernet service issues delivered over Zayo's fiber network. The IPTAC Engineering Technician will lead major incident troubleshooting, engage directly with vendor TAC teams and high level customer contacts, support NCC technicians, and contribute to network documentation, performance management, and technology improvements.

Note:

This role primarily works the mid to evening swing shift (10×4 swing shift and 12pm-12am hours) and participates in weekend on-call rotations approximately once every two months. Key Responsibilities Technical Escalation

+ Serve as the top-tier technical escalation point for NCC technicians.

+ Troubleshoot complex IP and Ethernet network issues across

STP , REP

, VLANs, ERP (G.8031/2), MPLS

L2/L3, DIA , VPLS , IPVPN , ISIS , BGP , OSPF

, and DDoS-related services.

+ Collaborate directly with vendor technical support teams (Cisco, Juniper, Nokia/ ALU , Ciena/Cyan, Accedian, Arbor).

+ Support escalated customer communications during critical incidents. Network Fault Management

+ Perform advanced fault isolation across IP, Ethernet, and fiber transport networks.

+ Lead the restoration process for widespread outages and severe service-impacting events.

+ Identify hardware, software, and configuration trends to proactively reduce service issues.

+ Troubleshoot fiber/L1 issues, including wavelength performance, optical power levels, and OTDR testing. Project Management

+ Manage and complete special projects such as network audits, configuration updates, software upgrades, To view full details and how to apply, please login or create a Job Seeker account