Managed IT/MSP Information Technology Tech 3

About Intechtel Intechtel is a Coeur d'Alene-based managed IT service provider serving businesses across North Idaho and Eastern Washington. We deliver solutions across IT infrastructure, cybersecurity, cloud services, VoIP, and Google/Microsoft 365 built on a deep, technical stack and a standard of service that we take seriously. We're a small team, and that means the work you do here matters and shows. The role We're looking for a sharp, experienced technician to serve as a primary point of contact for our clients' support needs. You'll work support requests at various levels, handling everything from endpoint and identity issues to server and network troubleshooting . This role is equal parts technical depth and client service, and we need someone who excels at both. What you'll do Serve as a resource for support needs across a diverse client base Manage and resolve issues across endpoints, Microsoft 365, networking, and servers Administer and support Microsoft Intune, Autopilot, and Entra ID environments including Conditional Access policies Monitor and respond to alerts through RMM, BCDR, Cybersecurity, Identity Platforms, and others Manage and support client phone systems (VoIP) and network infrastructure Participate in occasional scheduled after-hours maintenance windows and occasional evening project cutovers Perform on-site client visits using company vehicles when required Maintain accurate ticket documentation and knowledge base records What we're looking for Proven IT/MSP experience at Tier 2 or Tier 3 level. This is non-negotiable Strong working knowledge of the Microsoft 365 ecosystem: Entra, Intune, Autopilot, Azure, Exchange Online, SharePoint, etc Experience with an RMM platform (NinjaRMM, Datto RMM, Atera, or equivalent) Hands-on experience with a PSA/ticketing system (Halo PSA, Autotask, ConnectWise, or equivalent) Familiarity with cybersecurity platforms and security best practices in a managed services context Comfortable supporting and troubleshooting Windows Server environments, networking gear, and cloud-hosted infrastructure Professional, courteous, and clear communicator with clients, both written and verbal Self-directed and adaptable, capable of context-switching across very different support needs throughout a given day Hunger to grow, learn, and take ownership of your work

Pay:

$33.00 - $46.00 per hour

Benefits:

Paid time off

Location:

Coeur d'Alene, ID 83815 (Preferred) Ability to

Commute:

Coeur d'Alene, ID 83815 (Required)

Work Location:

In person