System Technician II

at BCD Travel USA LLC in Chicago, Illinois, United States Job Description System Technician II, Information Technology Desktop Support Full-time, On-site, Chicago, United States The System Technician is accountable for providing technical assistance to our employees. This involves providing training materials referring to computer usage and troubleshooting, resolving any software and hardware problems, and offering step-by-step guidance to help struggling employees navigate a computer's operating system. This job opportunity involves a variety of tasks in the technical support areas of our PC and Mac estate. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to help the regular flow of business and IT projects and tasks. This role will also interface with non-ICT teams to provide technical assistance and insight. The System Technician will adhere to all standards, policies, procedures, and security requirements. The System Technician will proactively improve processes and determine and recommend more effective products and applications. The System Technician assists with PC and Mac hardware, software, and other technical solutions. This System Technician will adhere to all SLAs and communicate promptly with stakeholders. While most tasks can be executed from the office, varying degrees of travel may be required. As a System Technician II, Information Technology (Desktop Support), you will Troubleshoot hardware, software, and other IT solutions for both PC and Mac Install software, including managing system status, taking steps to improve performance and reliability as directed and per established policies and procedures Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs Design, develop, update, and implement team standards, processes, and documentation Monitor, correct, and report observed infractions of security policies and procedures Assist other technical teams (hands-on support) About you A few years of Technical Experience in a 24 x 7 IT Environment Excellent Knowledge of IT systems Ability to Develop, Interpret, and Follow Written IT Policies and Procedures Hands-on experience with Microsoft Business Software Applications, Mac and Windows OS Excellent Communication Skills, Oral, Written, and Presentation in English Ability to communicate to all levels of management BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, marital status, genetic information, protected veteran status, or any other characteristic protected by law. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com. To view full details and how to apply, please login or create a Job Seeker account