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Job Description
Geneva Community Unit School District 304 Please visit our Geneva School District 304 website to apply for this position: geneva304.org Job Description ───────────────────────────────────────────────────────────
Technology Support Technician Position Information Job Title:
Technology Support Technician Job Series:
Technology /
Information Technology Reports To:
Client Services Manager /
Chief Information Officer FLSA Status:
Non-Exempt Job Grade:
Grade 4 Position Summary The Technology Support Technician provides front-line technical support services to students, staff, and administrators across assigned school buildings within the district. This position instructional and operational technology by responding to service requests, preparing and deploying devices, maintaining equipment, and ensuring that technology systems function reliably in educational settings. The role also provides functional oversight and guidance to student interns and assists staff with technology-supported school activities and events. Through timely service delivery and attention to detail, this position contributes to effective instructional delivery, operational continuity, and responsible stewardship of district technology resources. Essential Duties and Responsibilities Provides responsive technical support to district stakeholders by addressing help desk tickets within established service expectations, documenting actions taken, and resolving issues through onsite and remote support. Prepares, images, configures, updates, labels, and deploys district-owned devices and accessories for staff and students, ensuring equipment is properly assigned and documented. Manages loaner device check-out and check-in processes, including accurate tracking, condition assessment, and documentation. Sorts, stages, and distributes technology equipment by grade level, classroom, or assignment to support efficient deployment and collection cycles. Provides functional guidance and oversight to student interns by assigning tasks, monitoring work quality, and supporting the development of customer service and technical skills. Assists staff with technology-supported instructional and school activities. Sets up, tests, monitors, and dismantles technology equipment and software for school events, ensuring systems operate smoothly and issues are addressed promptly. Coordinates the collection, secure transport, and processing of damaged or obsolete technology equipment, including data wiping and preparation for disposal in accordance with district procedures. Supports technology procurement, asset tracking, and contributes input to budget planning or recommendations as assigned. Travels between district school locations as needed to provide coverage, collaboration, or technical assistance to other technology staff. Performs other duties as assigned. Supervisory Responsibilities & Work Oversight This role will work collaboratively across teams but will not have direct reports.
Education & Experience Preferred Education:
Associate's degree or Related Technical Certification Certifications /
Customer service; Hardware and software troubleshooting and hardware repair; Help desk management; Computer software literacy Knowledge Knowledge in computer hardware, peripherals, and device repair methods. Knowledge in customer service principles and end-user support practices. Knowledge in technology systems, device imaging, and deployment processes. Skills Skill in adapting and learning new software tools, systems, and procedures required to meet evolving job demands. Skill in troubleshooting, diagnosing, and repairing hardware, software, and connectivity issues. Skill in documenting technical issues, resolutions, and procedures clearly and accurately. Skill in prioritizing and managing multiple service requests in a fast-paced environment. Geneva Community Unit School District 304
Job Description:
────────────────────────────────────────────────────────── Skill in instructing and supporting users with varying levels of technical proficiency. Abilities Ability in strong oral and written communication to comprehend, interpret and convey information effectively in both written and verbal formats. Ability in analyzing technical problems and applying logical problem-solving techniques. Ability in organizing and prioritizing tasks, service requests, and equipment workflows. Ability in recognizing potential technology issues and responding proactively to prevent disruptions. Ability to perform the physical requirements of the position, which may include lifting up to 50 pounds, frequent movement and ladder use. Additional Information This role requires strict adherence to confidentiality standards.
Pay:
$22.14 - $26.00 per hour
Benefits:
Dental insurance Flexible spending account Health insurance Health savings account Paid time off Retirement plan Vision insurance
