NACSB QC

standards. Validate that equipment installations meet operational and technical requirements. Assist with site scheduling, logistics, and hardware tracking. Troubleshooting & Support Serve as Tier 2/Tier 3 support for all bus technology issues escalated from sites. Diagnose telematics, tablet, camera, and network failures; coordinate resolutions with vendors when necessary and coordinate repairs or replacements. Track issues to closure and provide feedback to drive continuous process improvement. Data & Systems Administration Manage system settings, permissions, and integrations with enterprise systems (TMT, Bytecurve, routing software, etc.). Validate that data (GPS, DVIR, mileage, faults, video, etc.) flows correctly to downstream systems. Assist with data quality management and reporting needs. Vendor & Stakeholder Collaboration Serve as the primary operational point of contact for telematics, camera, and hardware vendors. Participate in vendor meetings, product evaluations, and escalation paths. Communicate proactively with maintenance, dispatch, operations, and IT leadership. Process & Compliance Maintain and refine SOPs, installation guides, QC checklists, and troubleshooting workflows. Ensure technology configurations align with safety, compliance, and legal standards. Support audits and documentation requests related to bus technology. Training & Enablement Train site personnel on the use of telematics dashboards, camera portals, and onboard technology tools. Develop reference materials, job aids, and knowledge articles. Qualifications 3-5 years of experience in IT, fleet technology, telematics, or related field. Strong understanding of GPS systems, mobile devices, networked equipment, and cloud platforms. Hands-on troubleshooting experience with hardware and software. Ability to interpret wiring diagrams, installation schematics, and device configuration documents. Excellent communication skills with both technical and non-technical audiences. Strong organizational and problem-solving abilities. Preferred Experience with Samsara, Geotab, Zonar, Lytx, or similar platforms. Familiarity with school bus operations, DVIR/EDVIR workflows, maintenance systems (TMT), and routing software. Project coordination or vendor management experience.

Competencies Systems Thinking:

Understands how bus technology interacts across departments.

Field-Minded Problem Solving:

Comfortable bridging IT with hands-on hardware environments.

Documentation Discipline:

Produces clear, scalable processes.

Customer Service Orientation:

Supports site leaders and teams with steady, reliable communication.

Adaptability:

Thrives in a dynamic, evolving technology landscape. Working Conditions Mix of office work, field work, and garage/shop environments. Occasional travel to sites across NACSB entities domestic and Canada. Ability to lift and transport equipment (typically up to 30-40 lbs). May require off-hours support during major incidents or deployments. North America Central School Bus is an EEO/AA employer fully committed to achieving a diverse workforce. 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