Position Name Required Communication Yes Desktop Management Yes Troubleshooting Yes Top Skills Required :

1. High degree of professionalism and ability to communicate clearly to all levels within the organization. Ability to drive high levels of Customer Satisfaction. 2. High level of knowledge and experience supporting Microsoft end user devices in a deskside support environment. Ability to troubleshoot and resolve problems in a timely manner. Experience with Mac devices and using ServiceNow is a plus. 3. High level of initiative and proactiveness, and a continuous improvement mindset. Taking the lead in resolving issues without handholding.

JD :

Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects. This Deskside Level 2 position will support the world's largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations. The Deskside Level 2 technician reports to a Cognizant Team Leader or Regional Service Manager but may also take direction from the supported customer as well. The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player. The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs. Based on the facility type supported, this Level 2 position may also require working variable or flexible shifts (1st. 2nd, 3rd) and may also require occasional on-call rotations covering after hour shifts.

Required Skills:

Must have strong troubleshooting skills across multiple technologies Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in

SLA, KPI

Management Must be able to walk long distances Must be able to lift up to 50 lbs without assistance Will often work in dirty, hot or cold environments. May need to work while kneeling Ability to be the face of Cognizant and provide an outstanding end user customer experience. Desire for continual learning and skill development and is always striving to make incremental improvements. Punctuality, dependability, and a strong work ethic are key attributes for this position. Employers have access to artificial intelligence language tools (\"AI\") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

91091604

Position Id:

2026-4737 Posted 1 day ago Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs Ledgent Technology Tech Admin. II - IT Support Remote or Hybrid •

Today Title:

Enterprise Technology Administrator II (IT Support)

Type:

Contract-to-Hire Location:

Denver, CO (Hybrid, 2-3 days onsite per week)

Pay:

$28.99 $35.00 per hour Position Overview We are seeking an experienced Enterprise Technology Administrator II to provide hands-on IT support for end users across the organization while helping maintain and enhance core technology services. This role combines service desk operations, systems administration, equipment provisioning, and project support t Easy Apply Contract $30.00 - $35.00 per hour CAI Desktop Support Specialist Florida • Today Desktop Support Specialist Req number: R8316 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting re Full-time

USD 40,000.00 - 45,000.00

per year Cellular Sales Verizon Authorized Retailer IT Operations Support Analyst Tier 1 Remote • Today Cellular Sales IT Operations Support Analyst I ClassificationNon-Exempt Reports toIT Operations Support Team Lead

JOB DESCRIPTION

Summary/ObjectiveThe Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicat Full-time Service Global, Inc Desktop Engineer L1 Whitestown, Indiana •

Today Job Description:

As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone). Support the installation, configuration, and administration of client hardware and software and operating systems. Provide support for activities that can be planned, such as network configuration, updates, and rollouts. Support users with the installation and configuration of smartphones. 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