What You'll Do:

Monitor network systems for alarms, outages, and performance issues Perform first-level troubleshooting and issue resolution Open, update, and escalate trouble tickets as needed Communicate with internal teams, customers, and vendors during incidents Support network maintenance activities and scheduled events Document issues, actions, and resolutions accurately Assist with reporting and daily network status updates Respond to inbound requests via phone, email, and ticketing systems

What You Bring:

Basic understanding of networking concepts Strong troubleshooting and problem-solving skills Ability to follow processes and respond to alerts quickly Strong communication and documentation skills Ability to multitask and prioritize in a fast-paced environment Willingness to work flexible hours, including nights and weekends

Education & Experience:

Required:

High school diploma or equivalent with some experience in network monitoring or technical support (or equivalent training). Why Nex-Tech? 401(k): 4% flat company contribution + up to 6% match

Insurance:

Health, Vision, and Dental coverage

Time Off:

Paid vacation and sick leave

Perks:

Free Nex-Tech Internet and service discounts

Bonus:

Performance-based increases and profit-sharing

Support:

Training and career development opportunities Grow Your Career at Nex-Tech! Start your career in network operations and build the foundation for advanced technical roles. Nex-Tech is an equal opportunity provider and employer. 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