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Job Description
Help Desk Consultant - Summer 2026
Category:
Student Employment Subscribe:
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North Adams, MA Posted:
Apr 17, 2026
Closes:
Jul 1, 2026 - 11:59
PM EDT Type:
Part-time Position ID:
199596
Share About Massachusetts College of Liberal Arts:
At MCLA, we're here for all, and focused on each of our students. Classes are taught by educators who care deeply about teaching, and about seeing their students thrive on every level of their lives. In every way possible, the experience at MCLA is designed to elevate our students as individuals, leaders, and communicators, fully empowered to make their impressions on the world. In addition to our 130-year commitment to public education, we have fortified our dedication to equitable academic excellence. MCLA has appeared on U.S. News & World Report's list of Top Ten Public Colleges for 11 consecutive years, earning the No. 6 spot on the list of Top Public Liberal Arts Schools in the nation for 2026. The College's focus on affordable education and economic prosperity is reflected in additional 2026 U.S.
News rankings:
No. 6 for Top Performer on Social Mobility for liberal arts colleges in the state and No. 4 for Top Performer on Social Mobility for public liberal arts colleges in the country. These rankings measure how well schools graduate students who receive Federal Pell Grants. Learn more at www.mcla.edu
Job Description:
Provide technical support over the phone and in person to members of the campus community that contact the Help Desk. Work as part of a customer service oriented team of primarily student employees. Be the primary point of contact for student-related IT support issues. Perform initial troubleshooting of student laptop computers. Assist students with network-related hardware and software problems (e.g., connecting to the dorm network or wireless network). Facilitate and/or administer the repair of student computers. Answer student phone calls and provide tech support via phone. Assume Lab Monitor duties at times when needed.
Requirements:
Required Qualifications:
Matriculated incoming or current MCLA student. Skilled computing knowledge.
Preferred Qualifications:
Strong interpersonal and communications skills. Experience in customer service. Experience troubleshooting network-related hardware and software problems. Experience in removal of virus and malicious software.
Additional Information:
This position is open only to students currently enrolled at MCLA. Review of applications will begin immediately. Until further notice, in response to the Presidential proclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1B visas, this position is not eligible for visa sponsorship. Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director of Human Resources. Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment. Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both. Lucas Morrill Interim Title IX and EO Coordinator 375 Church Street, North Adams, MA 01247
Telephone:
(413) 662-5103 Titleix@mcla.edu U.S. Department of Education, Office for Civil Rights 33 Arch Street, 9th Floor Boston, MA 02119-1424
Applicants should electronically submit an application by clicking on the
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button below. For additional information on this position, please contact the hiring manager, John Clark, at john.clark@mcla.edu. Frequently Asked Questions (FAQs) Powered by
