Job Requirements Columbia, MD Top Secret/SCI Full Scope Polygraph Entry Level (less than 2 yrs experience) $50,000 - $60,000 Job Description U.S. citizenship, Cleared (Full scope poly) Fulltime Looking for:

M/T/W/T/F

- 7am-3pm Role Details

Location:

Columbia Md.

Experience Level:

Mid-Level, We will train you. Required Skills

• Monitor enterprise-grade network management systems (e.g., SolarWinds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events Incident Management
• Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented runbooks and SLAs
• Maintain accurate timestamps and event logs for auditability Technical Troubleshooting (Tier 1 Scope)
• Perform basic Layer 1-2 diagnostics: o Interface status verification o Remote power cycling o Loopback testing o Port resets o Fiber/copper connectivity validation
• Review device logs and interface statistics
• Identify when escalation to Tier 2/Engineering is required Communication & Coordination
• Act as primary operational contact during incidents
• Provide timely, clear status updates to internal teams and customers
• Coordinate with field technicians, carriers, and third-party providers
• Participate in bridge calls during high-severity outages Documentation & Process Discipline
• Maintain detailed incident notes and resolution summaries
• Update internal knowledge base and runbooks as needed
• Follow established change management and escalation procedures
• Support compliance and audit documentation requirements group id: 10515136 Log in to view the job poster Apply now