Provides troubleshooting support to a user community employing computer systems and networks. Diagnoses problems and provides applicable remedies. Install/Configure laptops and desktops, software/applications. Data transfer/refresh from old to new laptops Install/Configure/reset checkpoint for Users Install/configure local and network printers, scanners, dual monitors' and settings, docking station Resolve, update and close tickets in the HP service manager in a first-come first-served manner or otherwise required by hierarchy. Setup network drives from old to new computers. Install and configure Cisco IP communicator, Firefox, Internet explorer, Google Chrome Transfer browsing history, bookmarks, and favorites for Mozilla Firefox and internet explorer, from old to new computer. Enable and/or delete network accounts for computers in Active Directory.

Ideal candidate must have:

Strong verbal and written communication skills Exceptional customer service acumen up to the executive level Troubleshooting skills is a must Punctuality and Professionalism. Extreme attention to detail is a must Ability to work under pressure and deliver results in a timely manner Ability to maintain the integrity and confidentiality of sensitive information Must be able to physically lift and move workstation equipment Must be able to pass a background investigation Certification requirement: Current CompTIA Certification A+ is a must, Security +, Network +

Minimum Experience:

Experienced in computer hardware and software systems. Minimum two (2) years' experience

Job Type:

Full-time Pay:

$22.00 - $24.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person