Job Summary:

We are looking for a reliable and customer-focused PC Technician (Level 2 Support) to join our IT Operations Team. This role is responsible for maintaining and supporting the organization's end-user computing environment, including desktops, laptops, peripherals, and basic network connectivity. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and the ability to work independently across multiple locations.

Key Responsibilities:

End-User Support:

Provide Level 2 technical support for hardware, software, and peripheral issues escalated from the help desk for both PC and Mac.

Workstation Setup & Maintenance:

Install, configure, and relocate workstations, including operating systems, software applications, and hardware components. (Rackmount Work Stations)

Infrastructure Support:

Assist in maintaining the organization's IT infrastructure, including PCs, printers, and basic networking equipment.

Issue Escalation & Documentation:

Troubleshoot and resolve complex technical issues; escalate unresolved problems to appropriate teams and document solutions. Utilize ServiceNow for ticketing

Network Connectivity:

Support basic network troubleshooting including wired and wireless connectivity, VPN access, and printer sharing.

System Monitoring:

Monitor system performance and usage patterns to identify and resolve potential issues proactively.

Patch Management:

Assist in reviewing and applying Windows security updates and patches to ensure system integrity.

Mobility & Field Work:

Travel between locations in Dearborn, MI to support workstation moves, setups, and issue resolution (vehicle not provided or gas reimbursement.) Willingness to Utilize AI to

Automate Tasks Required Skills & Qualifications:

2+ years of experience in a desktop support or PC technician role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Strong Knowledge of Mac OS Experience with imaging, deploying, and maintaining end-user devices. Ability to lift and move computer equipment as needed. Excellent documentation and organizational skills.

Soft Skills:

Strong troubleshooting and problem-solving abilities. Effective data gathering and research skills. A customer service mindset with a focus on user satisfaction. High attention to detail and quality. Ability to work independently and manage time effectively