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Job Description
We are seeking a dedicated Field IT Support Technician to join our team, providing essential, hands-on support for IT infrastructure. This role is perfect for a professional with 2-5 years of experience who enjoys troubleshooting, technical mobility, and ensuring seamless operations in diverse, fast-paced environments including office spaces and airport facilities. If you are a proactive problem-solver who enjoys variety in your daily routine and excels at providing top-tier service, we want to hear from you. Key Responsibilities•
Infrastructure Support:
Manage implementation, maintenance, and repair for desktop devices, peripherals, telephone systems, network devices, and specialized industry-specific equipment.• Operational Mobility (IMAC): Execute physical installs, moves, adds, and changes for IT infrastructure devices, including workstations, network hardware, and peripheral systems.•
Technical Troubleshooting:
Diagnose and resolve hardware and software issues for Windows-based workstations and associated platforms.•
Service Delivery:
Maintain clear and effective communication with end-users to ensure all technical needs are met with precision and professional urgency.•
Flexibility:
Adapt to a dynamic schedule that includes some travel to nearby sites, weekend shifts, and after-hours availability as needed for project success. Requirements•
Experience:
2-5 years of relevant IT technical support experience.•
Certifications:
CompTIA A+ Certification is highly preferred.•
Technical Proficiencies:
o Strong knowledge of Windows workstation environments.o Foundational understanding of Network and Server systems.o Proficiency in MS Office and Outlook applications.•
Communication:
Exceptional verbal and written communication skills are essential to success in this role.•
Logistics:
Ability to travel to various local sites (mostly same-day, with rare overnight travel) and comfort with a flexible, on-call schedule.•
Compliance:
o Due to the nature of the locations supported, candidates must be able to pass an extensive, rigorous background check and drug screen.o Candidates must be a U.S. Citizen or Green Card holder. (Sponsorship is not available).Preferred Qualifications• Previous experience supporting airline or transportation infrastructure is a plus.• Demonstrated ability to apply technical processes to complex business requirements. The Company is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to?accommodationrequest@ain1.com for assistance, or call our Human Resources at (800) 270-9120. AllSTEM, Inc. participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
