Field Tech II

Job Description - Field Service Technician II Kalamazoo, MI (Onsite) $21/hour We are seeking a Field Service Technician II to support a national home improvement retail client. This role involves providing onsite technical support, troubleshooting IT equipment, and ensuring a high-quality customer experience across multiple locations.

Key Responsibilities:

Provide onsite technical support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices Troubleshoot and resolve hardware, software, and network-related issues Perform installations, maintenance, and break/fix support Support copper and fiber cabling, including basic termination Document all work, updates, and resolutions in ticketing systems Travel daily within a 50-125+ mile radius (company vehicle provided) Work with remote teams to resolve escalated issues Occasionally work at heights (20-25 feet) and lift up to 25 lbs

Qualifications:

2+ year of IT technical support or field technician experience Strong troubleshooting skills across Windows, macOS, or Linux environments Experience with networking basics and IT hardware support Familiarity with POS systems, printers, and network equipment Experience with cabling (copper/fiber) is a plus Excellent communication and customer service skills Valid driver's license required CompTIA A+ (preferred) CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.