IT Local Support Technician (Onsite)

Services Together, we move the world—we've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility. MAHLE generated sales of €11.7 billion in 2024. Employing just under 68,000 people at 135 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2024). Join our MAHLE team! #StrongerTogether MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website www.jobs.mahle.com Your Contribution As a IT Local Support Technician , you will be responsible for the day-to-day support of local facility and act as a Field Service support for those issues that cannot be resolved by the shared service center. The role is responsible for the hardware life cycle and for the coordination and disposal of obsolete equipment. This position is also responsible for the support of the shop floor IT environment. Attends regular meetings with Local Support Team Lead and the other

MAHLE IT

Local Support Team members Responsible for support of shop floor infrastructure Review tickets on a daily basis and ensure all tickets that are assigned are resolved according to established SLA's If there are incidents or requests that cannot be resolved by local support staff, these get escalated to the appropriate

MAHLE IT

Team Uses Company software distribution package for the setup and imaging of new PC's Is responsible for the deployment, setup of new imaged computer hardware Is responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information Is responsible for the return or proper disposal of end of lease equipment Follows up on resolution progress with other 2nd and 3rd level IT members in NA on issues that have been escalated Meets with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on Is knowledgeable of MAHLE General IT Controls, insures that published guidelines and work instructions are being followed, and works with local support staff to ensure needed evidence is being collected Keeps in contact with key individuals at the locations to keep abreast of any support issues or IT needs Verifies that all IT services at the location are running as designed. Any issues that impact a service are reported to the applicable IT staff Responds to the needs and questions of IT Customers concerning their access of resources on the network and the operation of various software programs Remains abreast of changes in user and system software and hardware requirements Ensures location backups are being done and applicable media is stored off site for disaster recovery needs Travel may be required to help on special projects Your Experience & Qualifications Associate's Degree in Information Technology or Computer Science field 3+ years related experience required, 5+ years of experience preferred Prior knowledge of Local IT Support Prior Experience of a Manufacturing environment is a plus Our Offering We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s) #DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people. Do you have any questions? US Facts about the job Entry level: Experienced hires Part- /

Full-time:

Full Time Functional area:

IT Department:

Services Location:

St. Johns, MI, US, 48879

Company:

MAHLE Engine Comp.(US) Closing date for applications Don't waste any time, apply while the position is online. Your future at MAHLE As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you. Shape the future with us. Our employee reviews

Nearest Major Market:

Lansing