Information Technology, Support

We are looking for a detail-oriented Hardware Management Support Analyst to support the delivery, upkeep, and recovery of employee technology across the organization in Golden Valley, Minnesota. This Long-term Contract position focuses on providing a dependable, service-driven experience by ensuring laptops and related equipment are prepared, assigned, maintained, and returned in alignment with company standards. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage hardware requests efficiently while maintaining security and asset accuracy.

Responsibilities:

• Oversee the day-to-day movement of laptops, monitors, docks, and other end-user equipment from initial assignment through refresh and final retirement.
• Coordinate hardware requests from submission to completion, ensuring approvals, setup, delivery, and communication are handled within established service timelines.
• Prepare devices for use by imaging, configuring, and testing hardware according to enterprise requirements for software, security controls, and connectivity.
• Provide front-line assistance for basic device-related issues and work closely with service desk or walk-up support teams to resolve or escalate concerns appropriately.
• Maintain accurate records in asset tracking systems so inventory status, ownership, and lifecycle details remain current and reliable.
• Apply company policies related to security, data protection, and equipment return procedures for employee departures, leave events, and role changes.
• Monitor recurring support challenges and recommend practical improvements that strengthen operational efficiency and the end-user experience.