Diagnostic Support Technician

Diagnostic Support Technician Delaney Radiology - 3.6 Wilmington, NC Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Dependent health insurance coverage Vision insurance Life insurance Qualifications Computer Science Bachelor of Science Microsoft Office Driver's License Bachelor's degree Computer hardware

Full Job Description Position Overview:

Delaney Radiology is seeking a full-time Diagnostic Support Technician responsible for the operational administration and network management of all printers, servers, and workstations. This role is vital in ensuring the smooth operation of our IT infrastructure, supporting radiologists and staff both onsite and remotely, and maintaining high standards of system security and performance.

Please note:

This position requires an on-site presence and participation in after-hours on-call support. Candidates must be available to work at our physical location and respond to support requests outside of regular business hours as needed.

Key Responsibilities:

Daily monitoring of system operations, scheduled jobs, and network performance User management: add, change, and delete users on NT Server, manage profiles and permissions Install and maintain software (MS Office, Google Suite, etc.) on workstations Provide technical support for radiologist desktops, hardware, and imaging software Support remote access for radiologists Participate in quality control of reading rooms and IT equipment Train new and existing users on systems and equipment Troubleshoot hardware and software issues Enforce IT security policies and procedures Maintain accurate documentation and management reports Be available for on-call support during scheduled rotations Administer PACS, Clario, Powershare, EIS, and server access controls Safeguard the privacy of patient health information (HIPAA compliance)

Preferred Qualifications:

Familiarity with radiology information systems and medical software Experience in a healthcare IT environment Flexibility and adaptability to changing priorities

Position Requirements:

AA/AS degree in a computer-related field plus two years relevant experience, or BA/BS in computer science or related discipline (or equivalent combination) Valid state Driver's License and Automobile Liability Insurance Knowledge of computer hardware/software operations Excellent communication, problem-solving, and organizational skills Ability to interact professionally with users and provide clear instructions Strong attention to detail and time management What you'll receive: Joining the Delaney team comes with a competitive compensation and benefits package, including: 100% company-paid medical and dental insurance for employees (employee-paid dependent coverage available) Generous paid time off for personal days and vacations Paid holidays 401(k) plan with company contributions A positive and supportive work environment And much more!

About Us:

Delaney Radiology is the leading imaging group in Southeastern North Carolina. Our team includes more than 30 radiologists, along with dedicated physician assistants, radiologic technologists, and professional support staff. We cultivate a collaborative and professional environment where every team member is essential to our success. Visit our website to learn more at www.delaneyrad.com!

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Healthcare IT:

1 year (Preferred) Ability to

Commute:

Wilmington, NC 28401 (Required)

Work Location:

In person