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Test Center Administrator
Job
Robert Half
Melville, NY (In Person)
Full-Time
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Job Description
Description We are looking for a dedicated Test Center Administrator to join our team. This is a long-term contract position that requires flexibility with scheduling, including availability on Saturdays and occasional evenings. As a vital member of our team, you will play a key role in ensuring a secure and attentive testing environment for all candidates.
Responsibilities:
- Greet examinees upon arrival and verify their identification to ensure compliance with testing protocols.
- Conduct security checks, including the use of wands, to maintain a safe and secure environment.
- Monitor candidates throughout their testing process to ensure adherence to exam guidelines.
- Resolve any candidate issues promptly and report incidents that fall outside company policies.
- Protect the integrity of the test center by safeguarding materials and enforcing security procedures.
- Provide a fair and comfortable testing experience for all candidates.
- Maintain and troubleshoot computer systems and other equipment in the test center.
- Digitally record candidate fingerprint identification, if applicable, to uphold security standards.
- Prepare detailed and accurate reports related to test administration and candidate incidents.
- Represent the organization's values and mission while maintaining a conscientious demeanor. Requirements
- High school diploma or equivalent is required; college coursework is a plus.
- At least one year of customer service experience in roles such as retail, call center, or hospitality.
- Strong communication skills, both written and verbal, to interact effectively with candidates and team members.
- Proficiency in Windows-based programs, including Office applications and web browsers.
- Ability to handle multiple tasks, including using small tools and packing or unpacking equipment.
- Physical ability to bend, stoop, and lift up to 40 pounds, as well as remain stationary for extended periods.
- Capability to move through testing rooms frequently and monitor candidates via camera systems.
- Strong attention to detail and ability to follow strict security protocols.