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Service Desk 1

Job

TalentBurst, Inc

Columbus, OH (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/19/2026

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Job Description

Title:
Service Desk 1
Location:
Columbus, OH 43215
Duration:
12 months plus extensions 2nd
Shift:
(Tuesday - Saturday) 3:00 PM to 11:00 PM
Job Description:
Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).
Knowledge of:
computers & electronics oral & written communication tools & techniques customer support & personal service telecommunications (e.g., Microwave, wireless, fiberoptic) IT security principles & methods Client
MCC 7500
Radio Console MARCS tower sites safety practices (e.g., HVAC, door alarms, etc) operating systems installation & configuration procedures network standards, protocols & procedures platform usage capabilities of network equipment including, routers, switches, bridges, & related hardware back-up & recovery techniques technical writing & documentation practices. Skill for: reading comprehension speaking service orientation installation troubleshooting critical thinking systems evaluation & operational / systems monitoring. Ability to: transport items up to 50 lbs operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps. carry out instructions in written, oral or picture form understand manuals & verbal instructions technical in nature stay abreast of current technologies in area of IT assigned deal with problems involving several variables in familiar context #TB_OTH #ZR #TB_EN Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.