Technology Technician

Technology Technician Gahanna, OH Job Details Full-time $55,663 - $69,513 a year 19 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Vendor relationship building Computer Science Customer service Windows Driver's License Computer hardware Task prioritization Hardware support Computer networking Productivity software Associate's degree

Full Job Description SUMMARY:

The Technology Technician has responsibility for assisting District staff and students in the daily operation of computer devices, networks and audio/video systems. He/she will ensure a positive technology experience through strong technical and customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Demonstrates sound judgement and emotional stability. Maintains a positive attitude and works well with others. Ensures the safety of students. Interacts with staff, students and the community in a positive and respectful manner. Participates in all phases of technological equipment repair services including maintaining the District's status/relationship with authorized services from vendors. Evaluates and installs patches and resolves related problems. Maintains inventory of all District technology resources including hardware and software. Possesses considerable knowledge of various systems best practices and implementations. Installs, configures, maintains and trouble-shoots assistive technology products and works directly with vendors and staff on supporting assistive technologies. Provides direct technical training and assistance to technical staff and to District staff and students. Maintains professional and technical certifications required to support daily operations, and actively engages in lifelong learning in this dynamic field in order to execute the functions of a Technology Technician. Other duties as assigned by supervisor and/or designee.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

Associate degree in Computer Science or equivalent work experience with computer systems desirable. Three to five years of experience working with computers and networks. Experience in educational organizations is preferred.

CERTIFICATES, LICENSES, REGULATIONS

Valid Ohio driver's license and insured vehicle for onsite repairs. Registration in the Rapback system.

SKILLS AND ABILITIES

Experience with break/fix repair, software troubleshooting, and hardware and software installation/upgrades. Competent to diagnose and repair hardware and software issues through logical troubleshooting in order to resolve issues quickly and accurately the first time. Experience with Windows (7, 10), Mac (OSX, IOS) Chrome OS, helpdesk software and workflows, Google Apps for Education, and other productivity and educational software. Experience with audio and video tools including projectors, monitors, document cameras and interactive whiteboards. Ability to set priorities and work well under pressure with attention to detail. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned. Self-motivated with the ability to work with minimal direction. Must be well organized, have good oral and written communication skills, and a commitment to customer service. Such alternatives to the above as deemed appropriate by the Director of Technology and/or designee.

Job Type:

Full-time Pay:

$55,663.00 - $69,513.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person