SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as imaging laptops and desktops, preparing end user devices for deployment, troubleshooting issues, and managing ticket queues. Responsibilities Working in a large scale imaging lab to apply WIN10 baseline to laptops and desktops Resolve incidents and task through the Remedy ITSM Tool Documents, tracks, and monitors technical problems to ensure a timely resolution Identifies and researches solutions to technical problems Maintain inventory of stock Create knowledge base articles to document troubleshooting steps Package equipment for shipment Run QC checks on imaged machines

Required Education & Experience:

BA/BS in IT + 2 years of related experience or 10 years of related experience in lieu of a degree.

HDI-DAST

Certification or the ability to obtain a

HDI-DAST

certification within 60 days of hire (Applies to candidates that qualify for the

FAA LEVEL 2

positions only)

Desired Skills and Experience:

Experience applying Windows images to laptops, desktops, and tablets Experience troubleshooting hardware and software issues Experience with Remedy or other ITSM tools

Required Clearance:

US Citizenship Ability to obtain and maintain a public trust clearance.