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Fusion Center Agent
Job
Spectraforce
Allentown, PA (In Person)
Full-Time
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Job Description
Job Title:
Fusion Center Agent Location:
Allentown, PA 18101Duration:
12 monthsBasic Qualifications:
- Basic understanding of IT systems, including servers, networking, and workstations.
- Ability to perform fundamental troubleshooting across hardware and software environments.
- Familiarity with IT ticketing systems for tracking and resolving support requests.
- Exposure to change management processes within an IT operations framework.
- Awareness of monitoring and alerting tools used to maintain system health.
- Strong customer service skills with the ability to explain technical concepts in simple terms.
- Must demonstrate a professional demeanour and maintain a presentable appearance when interacting with ustomers.
Preferred qualifications:
- Hands-on experience with common IT support tools and platforms.
- Basic understanding of Active Directory, user account management, and permissions.
- Ability to follow established procedures with precision and attention to detail, particularly in compliance-driven environments.
- SCCM workstation imaging and packaging experience is a plus.
- Willingness to work second or third shift, particularly to support coverage during team absences or vacations.