ITS Student Technician

Position Details Position Summary Position Title ITS Student Technician Posting Number Division Information Technology Services Department Information Technology Services Location Erie, Pa

Position Summary Career Readiness Learning Objectives:

Communication - The Student Technician will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions. Critical Thinking - The Student Technician analyzes information from various sources to resolve technical issues and support client needs through direct, in-person assistance and phone consultations. This role requires independent problem-solving and resourcefulness to effectively manage IT support requests for the campus community. Join our team to provide essential technical support for identity management, wireless networking, and campus printing. Student Technicians are responsible for the rapid resolution of common service requests through proactive troubleshooting, access validation, and device testing, maintaining high service standards while identifying cases that require advanced technical intervention. This entry level position is great for developing customer service and technical skills. Duties include assisting clients to resolve issues with basic technology needs via phone, email, or in person. Candidates should be friendly, comfortable helping others, and demonstrate a willingness to learn. Training is provided on everything you need to know in order to perform the job successfully.

• Ability to follow step by step instructions in knowledge base articles.
• Document all details of the interaction in the ticketing software you will be trained to use
• Maintain a clean and tidy work space and assist with office duties and errands as required.
• The time commitment for this position is a minimum 10 hours per week. Up to 30 hours available per week. Required Qualifications
• Current Gannon University student in good academic standing.
• Familiarity with computers, software applications, Gannon educational software.
• Good communication skills.

Active listener. Dependable and able to follow directions. Preferred Qualifications As a member of our IT team, your ability to listen actively is your greatest tool for diagnosing user issues quickly and accurately. We value candidates who communicate clearly, remain reliable under pressure, and demonstrate a consistent ability to follow established institutional protocols and instructions. Physical Demands

• Position requires sitting for the majority of the shift, typing, making and receiving phone calls to provide client support.
• Occasional lifting required (up to 50 lbs.

) moving computers, delivering paper to copiers etc. Posting Detail Information Number of Vacancies 5 Job Posting Open Date 04/28/2026 Job Posting Close Date 06/30/2026 Special Instructions to Applicants

REQUIRED

PLEASE

INCLUDE A COPY OF YOUR CLASS SCHEDULE WITH YOUR APPLICATION IF REGISTERED FOR CLASSES. THANK YOU.

Training is provided between 8:00 AM and 4:30 PM only. New student employees are ineligible for shifts outside of normal business hours. Supplemental Questions Required fields are indicated with an asterisk (

• ).

• Shifts will be scheduled around your classes, but will fall on weekdays between the hours of 8:00am and 4:30pm. Are you available and willing to work during these times if you don't have class? yes no
• In order to determine availability, we need to know your class schedule. Please list your classes and class times here. (Open Ended Question)
• Do you have computer experience? Yes No
• Briefly list your prior job experience. (Open Ended Question)
• When will you graduate? (Open Ended Question)
• Are you a student athlete?

Yes No Describe a time you managed multiple tasks under a tight deadline. How did you prioritize and ensure successful completion? (Open Ended Question) Tell us how you maintain constant performance while under time and work load pressures. (Open Ended Question) Applicant Documents Required Documents