Implementation Specialist

As an Implementation Specialist at RobotLAB, you'll be the technical face of our solutions. You'll orchestrate hardware and software deployment, educate end users, and troubleshoot complex integrations—ensuring each robot installation is delivered on time, on budget, and exceeds customer expectations. This is not a project-management-only role; it's hands-on, customer-facing, and high-impact. What You'll Do Deploy & Configure Unbox, assemble, and implement robotics hardware solutions on-site Install and configure platforms running Windows, Linux, and Android OS Execute firmware and software upgrades/downgrades Educate & Empower Deliver live and virtual (Zoom/phone) training sessions to operators and managers Develop clear, concise user guides and tech-tips for ongoing support Continuously learn new platforms and industry-specific use cases (delivery,cleaning, security, etc.) Troubleshoot & Support Diagnose system issues on-site and remotely, using logs, network tools, and "MacGyver" ingenuity Coordinate with R&D and support teams to resolve escalated tickets Track every step in Salesforce and our web-based platforms Collaborate & Innovate Partner with sales, engineering, and service teams to refine deployment processes Contribute to Standard Operating Procedures (SOPs) and best practices Mentor new Implementation Specialists and share lessons learned

Who You Are:

Tech-Savvy & Hands-On 2+ years in technical account management, field-tech installation, or similar role Familiar with networks, internet security, and routers Comfortable in Windows, Linux, and Android environments Familiar with basic hand tools (drills, wrenches, screwdrivers) and electronic sensors (LiDAR, sonar, IR) Physically Capable Ability to lift up to 50 lbs and stand for extended periods Comfortable navigating varied site conditions and equipment layouts Customer-First Mindset Excellent verbal and written communication skills Ability to translate complex technical concepts into layman's terms Calm under pressure and skilled at managing expectations Organized & Resourceful Strong time-management skills; able to juggle multiple sites and deadlines Critical thinker who navigates "gray areas" to deliver solutions Detail-oriented with a passion for documentation and continuous improvement Bonus Qualifications Bilingual (preferred) Salesforce experience (1+ year) Prior exposure to robotics, automation, or AI deployments

Pay:

$20.00 - $30.00 per hour

Location:

Southlake, TX 76092 (Required) Shift availability: Day Shift (Preferred) Overnight Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Southlake, TX 76092 (Preferred)

Work Location:

In person