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IT Systems Technician I
Job
Syberstone LLC
Remote
Full-Time
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52
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Job Description
Overview Join our dynamic team as an IT Systems Technician I and become a vital part of maintaining and enhancing our clients' technology environments. In this role, you will provide technical support, troubleshoot software and hardware issues, assist with network and security-related tasks, and ensure the reliable operation of business technology systems. As a Managed Service Provider (MSP), SyberStone supports a wide variety of organizations, providing exposure to multiple technologies, industries, and environments. This paid position offers an excellent opportunity to develop your skills across systems administration, networking, cybersecurity, cloud services, and end-user support while working in a fast-paced and customer-focused environment. Responsibilities Provide technical support to end-users for hardware, software, operating systems (Windows, macOS, and Linux), Microsoft 365, and network-related issues. Troubleshoot and resolve software issues involving Microsoft Office, Microsoft 365 applications, business applications, and third-party software. Manage and support computer hardware including desktops, laptops, mobile devices, printers, scanners, and peripherals. Assist with maintaining and troubleshooting computer networks including LAN, WAN, VPN, DNS, DHCP, TCP/IP, wireless networks, firewalls, and network security tools. Support network infrastructure including switches, wireless access points, routers, and firewalls from vendors such as Fortinet, Ubiquiti, and SonicWall. Assist with Active Directory administration, Group Policy management, Windows Server environments, Microsoft 365 administration, and user account management. Perform desktop support tasks including workstation deployments, software installations, system updates, device configuration, and user onboarding/offboarding. Utilize RMM, PSA, documentation, and monitoring tools to proactively identify and address issues before they impact clients. Perform routine maintenance, patching, and health checks on workstations, servers, and network devices. Support remote and hybrid users by configuring VPN access and troubleshooting connectivity issues. Escalate complex technical issues to senior technicians, administrators, or engineers as needed. Follow established cybersecurity policies and assist with endpoint security, email security, backup monitoring, and compliance-related activities. Document all work thoroughly within ticketing systems and maintain accurate technical documentation. Deliver exceptional customer service through professional communication and timely issue resolution. Participate in after-hours or emergency support activities when required. Skills & Qualifications Experience providing technical support in a business or MSP environment preferred. Strong understanding of computer hardware, operating systems, and software troubleshooting. Working knowledge of Windows 10/11, Windows Server, macOS, and Linux environments. Familiarity with Microsoft 365 administration, Exchange Online, Entra ID (Azure AD), and Active Directory. Understanding of networking fundamentals including LAN/WAN, TCP/IP, DNS, DHCP, VPNs, wireless networking, and firewall concepts. Familiarity with network equipment from vendors such as Fortinet, Ubiquiti, Cisco, or SonicWall is preferred. Experience using RMM, PSA, ticketing, and documentation platforms is preferred. Ability to diagnose and troubleshoot technical issues methodically and efficiently. Strong organizational skills and attention to detail. Excellent verbal and written communication skills with a customer-service mindset. Ability to prioritize tasks, manage multiple support requests, and work independently. Willingness to learn and grow within systems administration, networking, cybersecurity, and cloud technologies.