ST JUDE'S RANCH FOR CHILDREN

Occupation:

Computer Network Support Specialists\n

Location:

BULVERDE, TX

•78163\n

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment\n

Posted:

07/10/2026\nPositions available: 1\n

Source:

WorkInTexas\n

Web Site:

WorkInTexas\nOnsite /

Remote:

Not Specified\n

Updated:

07/13/2026\n

Expires:

09/30/2026\nJob #: 17039528\nJob Requirements and Properties\nHelp for Job Requirements and Properties. Work Onsite\nFull Time Education\nAssociate's Degree Experience\n12 Month(s) DL\nRequired Schedule\nFull Time Job Type\nRegular Duration\nPermanent Employment Public Transit\nAvailable Help for .

IT TECHNICIAN

•HYBRID\nBulverde, TX, US\nNew Braunfels, TX, US\nSan Antonio, TX, US\n

TodayRequisition ID:

1471\nApply\n

Salary Range:

\nThis position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels and San Antonio locations as needed.

PRIMARY FUNCTION/RESPONSIBILITY

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

\nProvide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers.\nDocument all efforts for incoming requests within an electronic system to track tickets.\nCommunicate (written and orally) regarding all efforts made through the assignment, troubleshooting and resolution of issue. Triage customer need, providing immediate support for routine requests as assigned per department SLA. Escalate high-priority requests or tickets outside of expertise to Senior Technician appropriately.\nProactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved.\nInstall, modify, and repair computer hardware and software.\nClean-up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state.\nRun diagnostic programs to resolve problems for endpoints, cell phone and peripherals. Diagnose technical problems with endpoint connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Set up computers and equipment as requested for routine business needs including but not limited to department needs, device lifecycle and reasonable accommodations for staff members. Travel as needed (30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX.\nMeet vendors and provide them with appropriate access to facilities.\nWork independently on special projects under direction of the IT leadership.\nAs assigned, act as part of a Cybersecurity Incident Response Team under the direction of the Cybersecurity Analyst and IT management.\nPerforms other related duties as assigned.

QUALIFICATIONS

Required:

1+ years' applicable Information Technology experience

Preferred:

Associate degree from an accredited college or university in technology or related field

Certifications:

ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a fully cloud Microsoft platform environment, Office 365, Entra ID, DocuSign, and VoIP platforms.

PHYSICAL/MENTAL REQUIREMENTS

Pick up or move light equipment.\nBody mobility to stoop, kneel, bend, reach, and walk.\nLight to moderate lifting.\nMust have the ability to communicate both verbally and in writing.\nLight and ventilation are found in a typical home setting.\nCampuses are smoke-free, except on permitted campuses in designated areas.\nPossible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used.

DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS

Supervised by:

Director of IT Supervises:

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IT Technician- Hybrid (Bulverde)