Level 2 Network Support Technician

IMAGE BUSINESS SOLUTIONS - 5.0

Wixom, MI Job Details Full-time $52,000 - $80,000 a year 1 day ago Benefits Paid training Mileage reimbursement Health insurance Dental insurance Paid time off Cell phone reimbursement Work from home Vision insurance 401(k) matching Employee discount Qualifications Windows Network infrastructure Desktop administration Active Directory management

Full Job Description Benefits:

401(k) matching Dental insurance Vision insurance Employee discounts Health insurance Paid time off Network Support Technician Level II Image Tech | Wixom, MI | Full-Time | We're hiring an experienced Level 2 Network Support Technician to handle escalated desktop issues and manage multi-vendor network environments. If you're self-motivated, take ownership of your work, and enjoy solving tough technical problems, we'd like to hear from you. What You'll Do Act as the top escalation point for desktop and end-user support (a major part of this role) Configure and troubleshoot routers, switches, and firewalls from multiple brands (Cisco, Meraki, Ubiquiti, Fortinet, SonicWall, etc.) Resolve complex network issues, including VLANs, VPNs, routing, DNS/DHCP Manage your ticket queue and projects to completion on time Apply security best practices and help keep users and systems protected What You Need [5+] years of IT support experience, including Level 2/3 work Advanced networking skills across multiple hardware vendors Strong Windows, Active Directory, and Microsoft 365 experience Ability to work independently and manage time well Nice to Have Kaseya VSA or N-able N-Central experience Cybersecurity knowledge (strong plus) Network+, Security+, CCNA, or similar certifications MSP experience Benefits Health, dental, and vision insurance Paid time off 401(k) with match Paid certifications and training Company Provided Laptop and Cell Phone or Reimbursement Car/Mileage Reimbursement Apply today with your resume. Image Tech is an equal opportunity employer. Flexible work from home options available.