Technical Operations Engineer

Technical Operations Engineer Bond Talent Partners Charleston, SC Job Details Full-time $75,000 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Flexible schedule Retirement plan Qualifications IT system monitoring Bachelor's degree Continuous improvement Computer hardware Computer networking IT Active Directory Cross-functional communication System performance monitoring Full Job Description Our client is a fast-scaling, high-growth global company with a unique product that solves real-world challenges around connectivity, security and resilience. They work closely with trusted partners to deliver innovative, resilient technical services and keep critical systems running smoothly. They value clear communication, ownership, and collaboration. Alongside day-to-day operations, they continue to strengthen the platforms, processes, and technical foundations that underpin their services. If you enjoy variety, responsibility, and want to be part of a team working on a cutting-edge communication solution then this is the place for you. As a Technical Operations Engineer, you will play a hands-on role supporting enterprise clients, critical infrastructure, and government-level operations. You will work to maintain, support, and improve the operational health of our client's technical environments. Working closely with Commercial, Engineering and Operations departments and external partners, you will support live systems, investigate incidents, and ensure hardware and platforms perform reliably. Key Responsibilities Operational Support and Monitoring Provide hands-on operational support for live systems, devices, and platforms, ensuring availability, performance, and stability. Respond to alerts, incidents, and service requests, carrying out investigation and resolution in line with agreed procedures. Participate in NOC-style operational activities when required, including incident coordination and escalation. Troubleshooting and Incident Resolution Diagnose and resolve issues across networking, hardware devices, and application environments. Use monitoring platforms, logs, and diagnostic tools to identify root causes and prevent recurrence. Document incidents clearly and accurately, contributing to operational knowledge and continuous improvement. Hardware and Platform Operations Support the lifecycle of hardware and technical equipment, including configuration, validation, deployment, and fault investigation. Carry out hands-on testing and verification of devices and environments prior to deployment or change. Work with suppliers and partners to support repairs, replacements, and technical queries as required. Process, Documentation, and Improvement Follow operational processes while identifying opportunities to improve clarity, and efficiency. Maintain accurate documentation for systems, procedures, and operational changes. Contribute to service reviews and post-incident analysis with practical, evidence-based input. Essential Skills and Experience Strong hands-on experience supporting technical operations in a production or live-service environment. Good understanding of IT service delivery and networking fundamentals. Experience using monitoring, observability, or alerting tools to support system health and performance. Ability to troubleshoot methodically and remain calm during incidents or service-impacting events communicating effectively to colleagues and customers. Clear written and verbal communication skills suitable for internal teams and external partners. Desirable Skills Familiarity with NOC environments or operational monitoring teams. Exposure to embedded devices, hardware platforms, or field-deployed technology. Experience supporting systems across multiple locations or customer environments. Exposure to government, military or intelligence clients. About You You want to be part of a fast-paced, growing, dynamic team, enjoy working close to technology and take pride in keeping systems running smoothly. You are practical, curious, energetic and comfortable taking ownership of issues from investigation through to resolution. You communicate clearly, value teamwork, and are happy to travel when needed to support systems and partners. This is an external-facing role typically working Monday to Friday, 9am to 5pm. Occasional travel to London and overseas locations may be required to support operational activities and partner engagements.

Salary:

$75,000

Pay:

$75,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Retirement plan Vision insurance Application Question(s): Do you have at least 2 years of hands on experience supporting technical operations in a production or live service environment?

Education:

Bachelor's (Required)

Location:

Charleston, SC 29417 (Required)

Work Location:

In person