IT Camera Support Agent

Job Summary:

Join

TSUNAMI USA

as a key member of our Support Team! Step into a fast‑growing company where cutting‑edge technology meets exceptional white‑glove service. In this customer‑focused role, you'll support users of Tsunami, our state‑of‑the‑art security camera system delivering crystal‑clear night vision, seamless 360° views, and backed by an outstanding support team.

Job Description:

You'll work directly with clients to troubleshoot connectivity issues, monitor system performance, assist with R&D, and provide top technical support. This position provides exposure to a wide variety of technological solutions in a client-based role. We're looking for intuitive, curious fast learners, ideally with experience in IP cameras, NVRs, Wireless Networking, Bridged Networking, or general technical support. If you are looking for knowledge-based growth in a technology-based role, this is the position for you!

Core Requirements:

Provide outstanding customer service over the phone with a calm, professional attitude Deliver true white‑glove support = going the extra mile in every interaction Collaborate seamlessly with clients, field technicians, and internal teams Stay organized, multitask effectively, and adapt quickly to shifting priorities Work independently with strong ownership of your task load Take initiative by digging deeper into issues and proactively identifying solutions

Preferred Qualifications:

Experience working with wireless networking (i.e. Bridges & PTP Networks) Familiarity with routing technology Understanding of networking equipment, particularly surveillance platforms General helpdesk or technical support experience. Solid hardware troubleshooting knowledge. Knowledge of IP camera components and functionality. Previous experience in a technical support role Passionate about technology and its functionality Why Choose Tsunami? We're a small, fast‑moving team making a big impact; across the country, in local neighborhoods, and even in the news. Here, you'll join a driven, collaborative group that's anything but ordinary. Our culture is supportive, tight‑knit, and built on trust, accountability, and a shared commitment to excellence. We celebrate curiosity, encourage creative problem‑solving, and give you the room to take ownership and make real contributions from day one. At Tsunami, growth isn't just a possibility, it's expected. We offer meaningful opportunities to sharpen your skills, step into new responsibilities, and shape your career as we continue to evolve and expand together.

Pay:

$55,000.00 per year

Benefits:

Health insurance Paid time off

Experience:

Wireless Networking:

1 year (Required)

Network Troubleshooting:

1 year (Required)

Surveillance Technology:

1 year (Preferred)

IP Camera:

1 year (Preferred) Ability to

Commute:

Knoxville, TN 37919 (Required)

Work Location:

In person