$22 - $25

• IT Field Support Technician
• Location:
• Vidor, TX — 100 Old Hwy 90
• Work Arrangement:
• Onsite, Monday-Friday
• Contract:
• 3+ months
• Pay Rate:
• $25/hour
• Target Start Date:
• October 5, or sooner
• Interview Process:
• One-hour technical interview with the IT team, including a technical assessment, followed by a brief HR interview.
• Position Summary
• IT Field Support Technician
• to serve as the primary local IT resource for end-user support, device deployments, connectivity troubleshooting, documentation, and coordination with remote infrastructure, cybersecurity, and application teams.

The ideal candidate will have hands-on experience supporting Windows environments, mobile devices, cellular connectivity, basic networking, and users in a manufacturing or industrial setting.

• Key Responsibilities
• + Install and deploy SIM cards across 50+ mobile devices, PCs, and industrial workstations.

+ Configure APN settings and troubleshoot cellular coverage, connectivity, and device communication issues.

+ Upgrade Windows 10 workstations to Windows 11.

+ Respond to incidents and service requests through an IT service management platform.

+ Provide onsite support for hardware, software, operating systems, Microsoft 365, and user access issues.

+ Configure workstations, including:

+ IP address changes

+ Domain joins

+ Software installations

+ Device setup and commissioning

+ Troubleshoot application, hardware, operating system, and network connectivity issues.

+ Provide local "hands and eyes" support for remote infrastructure, cybersecurity, and application teams.

+ Coordinate IT activities with operations personnel, vendors, and corporate IT.

+ Train users on devices, systems, backup procedures, and operational processes.

+ Create and maintain user guides, technical documentation, operational procedures, and backup instructions.

+ Support device backup, backup management, and recovery activities.

+ Perform other general IT field support duties as needed.

• Required Qualifications
• + Hands-on experience supporting Windows 10 and Windows 11 environments.

+ Experience deploying, configuring, or troubleshooting mobile devices and cellular connectivity.

+ Knowledge of APN configuration and cellular network troubleshooting.

+ Basic understanding of networking concepts, including IP addressing, DNS, Wi-Fi, and connectivity troubleshooting.

+ Experience supporting domain-joined Windows devices and Active Directory environments.

+ Strong documentation and user-training skills.

+ Ability to work onsite and independently in a field support environment.

+ Strong communication and customer service skills.

• Preferred Qualifications
• + Experience working in a manufacturing, industrial, plant, or production environment. + Experience with mobile device management platforms. + Familiarity with ITSM or ticketing systems. + Experience supporting Microsoft 365 applications. + Experience with device backup and recovery processes. + Relevant technical certifications are a plus.
• Top Three Priorities
• 1.

Deploy and configure 50+ SIM cards, including APN settings and cellular connectivity troubleshooting. 2. Upgrade Windows 10 devices to Windows 11. Document device backup procedures, backup management processes, and user-training materials.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.