IT Service Desk Systems

IT Service Desk Systems Fort Worth, TX Job Details Full-time 1 day ago Benefits Profit sharing AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Live chat Network administration Vendor relationship building Operating systems Vendor management Technical documentation Equipment installation Data reporting Equipment troubleshooting Mid-level Printer (troubleshooting support) System maintenance Computer hardware Hardware support Customer support ticket management Vendor relationship management Microsoft Teams SharePoint Network infrastructure management Cross-functional collaboration Escalation handling Cross-functional communication Active Directory management Identity & access management Full Job Description Description At Grace Design Studios, we are committed to creating an environment where our people feel supported, empowered, and able to do their best work. Our IT team plays a key role in making that possible by ensuring our systems and technology run smoothly and efficiently. This position is responsible for supporting and administering network, systems, reporting, and application environments across the organization. The ideal candidate will perform a wide range of daily technical operations, including installation, maintenance, troubleshooting, and documentation of PC hardware, operating systems, software applications, printers, and communication systems. You will work closely with IT team members, cross-functional departments, and end users to ensure timely, efficient, and high-quality resolution of technical issues while maintaining a strong focus on user experience and operational excellence. Travel may be required. Responsibilities Provide technical support by diagnosing and resolving hardware, software, and system issues while maintaining optimal workstation performance. Configure and deploy new hire workstations, including hardware setup, account provisioning, and access management. Enhance IT operational consistency through development and adherence to Standard Operating Procedures (SOPs). Deliver exceptional customer service across multiple channels, including phone, email, and Microsoft Teams (chat and calling). Monitor and respond to service desk tickets in a timely manner, escalating complex issues as appropriate. Maintain strong working relationships with external vendors and service providers. Support the design, development, testing, and implementation of reporting solutions. Continuously pursue professional development to expand technical expertise and contribute to organizational growth. Perform additional duties and responsibilities as assigned by management. Qualifications Experience with Microsoft 365 administration, including Teams and SharePoint Familiarity with Active Directory or similar user management tools Exposure to remote monitoring and management (RMM) tools Experience with device setup, deployment, and endpoint management Previous experience supporting users in a professional services environment Benefits Employer-paid health insurance, effective the 1st of the month after date of hire Profit sharing bonuses 401(k) plan with an employer match Employer-paid short-term disability, long-term disability, and life and AD&D insurance Other voluntary benefits including vision, dental, accident insurance, critical illness, hospital indemnity, and supplemental life insurance are available Paid Time Off Holidays Why Join Us? At Grace, we value collaboration, service, and continuous improvement. In this role, you'll have the opportunity to make a meaningful impact across the organization by helping our teams stay connected, supported, and equipped to do their best work.