Personal Computing Support Technician Category:

Staff Full Time Subscribe:

New Job Alerts RSS Job Feed Department:

Academic Technology Locations:

San Antonio, TX Posted:

Nov 2, 2026

Closes:

Nov 4, 2026 - 11:59

PM EST Type:

Full-time Non-Exempt Position ID:

206332 Share About Our Lady of the

Lake University:

On a foundation of faith, wisdom and trust in Divine Providence, Our Lady of the Lake University (OLLU) empowers graduates to transform their communities, families, and professions. Founded in 1895 by the Sisters of Divine Providence, OLLU stands as San Antonio's oldest regionally accredited institution of higher learning. A private, Catholic university, it currently enrolls approximately 1,800 students across undergraduate and graduate programs. With its main residential campus in San Antonio and additional locations in Houston and the Rio Grande Valley (La Feria), and online programs, OLLU extends its mission across Texas, the border region, and the nation. Academic Programs OLLU offers a rich academic portfolio of more than 30 undergraduate majors and minors, 14 master's programs and three doctoral programs. Courses are delivered through diverse formats to support traditional and non-traditional students alike.

Job Description:

Job Summary:

Assists with end user support regarding desktop/laptop/mobile device hardware and software. Reports to and assists the Personal Computing Support Manager.

Performance Metrics:

Hardware and Software Issue Resolution (40%) Maintain a first-time resolution rate of 85% or higher for desktop/laptop/printer/mobile device issues. Complete all service requests within an average of 48 to 72 hours. End-User Training (5%) Provide one-on-one informal training with a user satisfaction rating of 90% or above, based on post-session feedback. Device Configuration and Distribution (30%) Ensure 100% of prepared devices meet university imaging and domain setup standards. Achieve a deployment accuracy rate of 95% or higher on the first attempt. Work Order Documentation (5%) Ensure 100% of resolved issues are logged accurately and thoroughly in the ITS work order system. Maintain an error rate of less than 2% in documentation. Lab and Classroom Maintenance (10%) Perform scheduled maintenance checks on 100% of labs and classroom computers as needed. Address reported issues within 72 hours of submission. Network Troubleshooting (5%) Resolve 80% of first-level network issues without escalation. Ensure response time for network troubleshooting requests is within 24 hours. Additional Responsibilities (5%) Complete assigned tasks within designated timeframes 100% of the time.

Essential Functions:

1. Helps resolve desktop/laptop/mobile device hardware and software help desk problems via on-site, pick-up/delivery, and/or phone support as appropriate. 2. Prepares desktop and laptops, for distribution with proper hardware and software components. Configures pre-imaged computers to work on the domain using documented procedures. 3. Analyzes and diagnoses desktop/laptop/mobile device system failures and repairs/replaces system components. Uses diagnostic software to solve problems. 4. Provides Level 1& 2 hardware/software and network triage support. 5. Assists OLLU members with remote access and wireless services. 6. Assists with training of student Personal Computing Support technicians 7. Installs diagnoses and repairs/replaces peripheral computing devices: monitors, keyboards, standalone and network printers, and pointing devices. 8. Performs quality control checks on upgraded/repaired systems. 9. Accurately documents all work using the work order system.

Additional Responsibilities:

1. Assists manager with major upgrades and repairs of desktop/laptop/mobile device systems and some applications on servers. 2. Assists with first-level troubleshooting of network and IP phone related problems. 3. Provides informal end-user training on a one-to-one basis as needed in both software and hardware use. 4. Coordinates with other Information Services personnel for support and services. 5. Assists with occasional network cabling tasks. 6. Ability to work after hours and weekends as needed. 7. Occasional travel, including driving, may be required to support remote sites. 8. Perform other related duties as assigned. 9. Rotates after-hours and weekend "on-call" duties. 10. Rotates work hours as assigned by Personal Computing Support Manager. 11. Performs other related duties as assigned. Knowledge, Skills, and Abilities 1. Good working abilities in the following areas: Analyzing and diagnosing hardware and software conflicts Repairing microcomputer systems Sound understanding of IRQ's, I/O Addresses, CMOS configurations Interpret and manipulate hardware schematics and jumpers Sound understanding of industry terminology and techniques OS and application software installation 2. Knowledge of microcomputer hardware and firmware technology, including laptops and peripheral devices. 3. Knowledge of various microcomputer operating systems, office suites, and electronic mail software, Microsoft Office suite. 4. Physical abilities necessary to reach heights of six feet, to maneuver in spaces of 24 inches in width where equipment may be located, and to lift equipment up to 40 pounds. 5. Abilities to use dollies, golf carts, and general workbench tools. 6. Ability to work independently with excellent customer service professionalism. 7. Ability to learn and understand technological information quickly. 8. Team Player, engaged with the management and team members. 9. Must have a strong focus on customer service. 10. Strong customer service orientation and display positive attitude and willingness to embrace change. 11. Valid driver's license and good driving record.

Requirements:

Education and Experience Requirements:

1. Two years college coursework in a technical field. Associate's preferred. 2. One year of work experience in computer assembly and repair. 3. A+ certification or equivalent may be considered in lieu of education requirements.

Additional Information:

Employment with Our Lady of the Lake University is contingent upon the applicant undergoing a background investigation. OLLU seeks to attract, develop and retain the highest quality faculty, staff and administrators. The University is committed to diversity and strongly encourages applications from women and minorities. EOE Our Lady of the Lake University uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Application Instructions:

Please complete the On-Line Staff Application. Frequently Asked Questions (FAQs) Powered by