District IT Technician

District IT Technician JobID:

442

Position Type:

Technology/Computer Technician

Date Posted:

6/15/2026

Location:

Sunnyvale ISD

Position Title:

District IT Technician Wage/Hour Status:

Nonexempt Reports to:

Network Administrator Salary Range:

District Salary Scale Dept./

School:

District-wide Date:

June 15, 2026

Length of Work Year:

226 days

School Year:

2026-2027

Primary Purpose:

Provide a point of contact to resolve problems relating to hardware, software and network related services for district staff and students seeking technical support. Responsible for support ticket, text, voice and e-mail problem reports utilizing remote and in-person support. Provide technology issue evaluation, technology deployment/upgrade, initial hardware/software training and technical assistance for all district facilities or as directed by the Network Administrator.

Qualifications:

Education/Certification:

High school diploma or GED A+ and/or Network+ Certifications a plus

Special Knowledge/Skills:

Broad knowledge of computer hardware and software applications Knowledge of various operating systems (supported platforms are MacOS, Windows, Chrome OS, iOS) Knowledge of applications used to develop spreadsheets, word processing and databases Knowledge of VMWare Workspace One is a plus, but not required Basic understanding of printers, [interactive] projectors, smart boards and document cameras Ability to detect, analyze and resolve technical or technology related issues Requires a well-developed sense of strategy and timing with the ability to prioritize duties independently Ability to establish and maintain effective relationships with students, staff and peers Excellent organizational and communication skills

Experience:

Minimum of two or more years work experience in a computer technology support position

Major Responsibilities and Duties:

Telephone/Internet Support 1. Receive phone calls, e-mails or support tickets and work cooperatively to assist end-users to resolve problems related to software, hardware or network issues 2. Communicate with software and hardware vendors to help resolve end-user problems 3. Communicate with I.T. staff as to the detection and resolution of end-user problems while using district applications, database and management tools Technical Support 4. Process and resolve Information Technology related support tickets/work orders 5. Create and update problem records in the districts support ticket system 6. Perform research and troubleshooting toward the resolution of technology related problems 7. Analyze and identify trends in problem reporting and devise preventative solutions 8. Provide on-site installation, support and troubleshooting 9. Configuration, deployment and maintenance of computers, laptops, tablets, peripherals and technology infrastructure for staff and students. Including labs and computer carts 10. As needed, evaluate and recommend technology related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff. 11. Preventative maintenance, cleaning and minor repair to Information Technology Services equipment 12. Install/remove software to support instruction and proper operation of district computers 13. Assist with other technology problems and equipment operations when possible or as required 14. Serve as a role model for students and staff in demonstrating positive attitude, appropriate attire, grooming and an effective work ethic Records and Reports 15. Maintain Information Technology database records and use data to identify areas for improvement including training and maintenance support 16. Track software materials, licenses, hardware components, consumables and perform routine inventories and filing 17. Compile, maintain and file reports, records and other documents as required Other 18. Comply with policies established by federal and state law, State Board of Education rule, and local school board policy 19. Respond to after-hours emergencies as needed

Supervisory Responsibilities:

None

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals

Posture:

Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion:

Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching

Lifting:

Moderate lifting and carrying (up to 44 pounds)

Environment:

Occasional prolonged and irregular hours; ability to travel to other buildings is required

Mental Demands:

Work with frequent interruptions; maintain emotional control under stress; meet multiple demands from several people

Application Procedures:

District Employees:

Complete online application through Frontline Applitrack (https://www.applitrack.com/sunnyvaleisd/onlineapp/) and Complete District Transfer form and submit to Human Resources

Outside Applicants:

Complete online application through Frontline Applitrack (https://www.applitrack.com/sunnyvaleisd/onlineapp/) and address questions to: Mr. Buck Baskin Sunnyvale ISD Network Administrator 417 E. Tripp Road Sunnyvale, TX 75182 Attachment(s): SISD District IT Technician.pdf