Mission Statement:

Uplift's mission is to create and sustain public schools of excellence that empower each student to reach their highest potential in college and the global marketplace and that inspire in students a life-long love of learning, achievement, and service in order to positively change their world.

Primary Purpose:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Technology Specialist is responsible for providing continuous effort to improve technical operations and work cooperatively to provide quality customer service to all internal/external customers.

Duties/Responsibilities:

Enter all problems/requests into help desk tracking application, resolve or escalate when appropriate. Identify, analyze, and coordinate resolution of problem trends received at the help desk tracking application. Maintain Service Level Agreement (SLA) as defined by team goal. Install, configure, and troubleshoot operating system software, including but not limited to Microsoft Office products. Install, configure and troubleshoot application software, including but not limited to Microsoft Office, Google GSuite, Power School, and LAN management tools. Install and configure desktop systems, laptop systems, Chromebooks, laser printers, projectors, document cameras and other peripherals. Analyze and troubleshoot desktop LAN/WAN connectivity failures. Provide technical updates, both orally and in written form, to other desktop technicians, network technicians, Technology Services management, and Uplift leadership personnel. Create, update and resolve help desk service requests. Support special projects or assignments as necessary, and keep supervisor updated on the status of special projects. Communicate technical information to both technical and nontechnical personnel. Provide audio/visual support for Uplift events. Occasionally, on call after hours duties may be required. Education, Experience, and/or Certification(s)

Education Requirements:

High School Diploma or GED equivalent required. Some college coursework is preferred. Experience Requirements At least one of the following preferred: One year of technology service experience related to desktop, laptop and/or peripheral service One year of experience with Windows One year of experience installing, configuring, and troubleshooting desktop systems, laptop systems, PDAs, and other peripherals One year of experience in connectivity of desktop systems to LAN/WAN One year of experience in configuring IP/LAN printers and other network peripherals One year of experience providing technical updates to desktop technicians, network technicians, and management Special Skills/Certifications Technical certifications including but not limited to A+, Network+, Security+, Wireless, CCNA, CCNP, MCSA, MCSE, and MCP, a plus but not required.

Required Skills/Abilities:

Communication Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read, analyze, and apply common sense to understand and to carry out instructions in written or oral form. Ability to communicate effectively with all levels of personnel, students, and parents

Customer Service Oriented Planning and Organizing Team Interaction Physical Demands:

Work is conducted in an office environment and requires the ability to operate office equipment and technology devices. At times you will be expected to lift and/or carry technology equipment not to exceed 50 pounds.

Work Environment:

Travel to multiple sites within the Uplift Education district is required. Work is normally conducted in an office setting. Support campuses in the Dallas-Fort Worth region (preferably if you live nearby)

Starting Salary:

$21.63/hr.

Application Procedure:

Apply online All your information will be kept confidential according to EEO guidelines. 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