Salary Range:

$80,000-$85,000, commensurate with education and experience. Availability to work on-site on weekends and evenings is required .

Specific duties and responsibilities:

Support client requests in a timely manner via walk ups, email, chat, and phone in a timely manner with the goal of resolving all assigned requests within 4 hours. Provide excellent customer support to the faculty, staff, students, and external clients of the University of Virginia Darden School of Business in the Rosslyn location. Communicate complex technical information to users with varying levels of technical proficiency; diagnose and resolving common desktop software, hardware and network/access issues including the ability to use enterprise troubleshooting tools. Manage assigned tickets and seek assistance from the department supervisors as needed for assistance or escalation. Follow established procedures for inventory accountability and control. Create and edit PowerShell scripts to facilitate the automatic installation of software and apply configuration settings. Work with technology vendors to attain warranty parts and repairs. Use established imaging technology to ensure that all builds conform to established guidelines (Intune, ImageAssist). Provide basic application and system training for users. Regularly work toward specific team goals and assist clients in achieving their teams' goals. Assist team, as required or assigned, with tier 1 AV requests, including powering and monitoring equipment, troubleshooting issues, securing and installing portable equipment as required. Performing equipment breakdown and storage as required. Assist in maintaining and monitoring audiovisual equipment, software, hardware, and cloud resources. Assist in training faculty and staff to utilize AV resources available to them. Utilize current AI tools for scripting, research, vetting/validating solutions to support requests, professional growth, and data analysis Required experience and education: Bachelor's Degree and at least one year of experience required. May consider combination of relevant experience, education, certification(s) in lieu of degree. At least three years of relevant experience strongly preferred.

Knowledge, Skills & Abilities:

Possess thorough knowledge of information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; IP protocol and related support methodologies. Strong technical and troubleshooting skills. A+ or Microsoft MCSA certification strongly preferred. Experience with PowerShell scripting. Experience with Microsoft Intune technologies (package deployment, Autopilot, patching, etc.) or equivalent. Knowledge of audio-visual systems and computer systems is essential Ability to work independent of supervision. Good verbal and written communication skills to convey technical guidance and information to clients. Proven ability to deliver excellent customer service while communicating clearly with both technical and non-technical users. Ability to prioritize shifting projects and initiatives in a fast-paced environment. Ability to use AI tools to streamline day-to-day operational processes and outcomes. Excellent written and verbal communication skills. Demonstrated organizational and presentation skills. Strong coaching/teaching skills. Experience working in an academic environment preferred. How to Apply Please apply online, by searching for requisition number

R0082086.

Complete an application with the following documents: Resume Cover Letter Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants:

Search and apply for jobs on the UVA Internal Careers website. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. 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IT Technician, Darden School of Business (Rosslyn, VA)