Private Branch Exchange (PBX) Technician Bowhead Program Management & Operations Everett, WA Job Details Full-time $43.50 an hour 5 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Qualifications Microsoft Excel Secret Clearance High school diploma or GED DoD 8570 IAT Cybersecurity Associate's degree CompTIA Security+ IAT Level II Information Technology Full Job Description Overview Private Branch Exchange (PBX) Technician (PSTS-2026-26129): Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at Everett, WA. This position will require full-time, on-site work. The Private Branch Exchange (PBX) Technician will provide telecommunications operations and maintenance (O&M). This position will require both in-office and infield experience and duties. On job and verification training is offered for all full time Bowhead employees after 30 days of employment. This is an onsite position. Sign on

Bonus:

$2,500.00 Responsibilities Job duties include but are not limited to: Operate and maintain government-owned telephony switches (PBX), including: Avaya Systems CM4.0

Perform:

Troubleshooting and repair of switch issues Software updates and patching Installation and configuration of switch hardware Daily operation monitoring Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment) Utilize company vehicle to travel to remote locations weekly. Ensure switch systems remain fully operational and compliant with DoD/Navy standards. Other duties as assigned.

Qualifications Education:

Associate's degree or higher in IT or Cybersecurity (preferred) High school diploma or equivalent required. Years of experience 2 years of relevant experience required. 5 years relevant experience is preferred. Prior experience within DoD networks highly preferred. Required skills or certifications IAT Level II (per DoD 8570.01-M) COMPTIA Security+ Certification reimbursement will be offered after 30 days of employment Preferred skills or certifications: Red Hat Certified System Administrator (RHCSA) Avaya Certified Support Specialist (ACSS) or equivalent Nortel Meridian System Administration or equivalent Cisco Certified Network Associate (CCNA) Microsoft Certified Solutions Associate (MCSA) or equivalent Key System experience sought: Mitel Panasonic NEC Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint Ability to communicate effectively with all levels of employees and outside contacts

Physical Demands:

Must be able to lift up to 50 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS

Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. Target pay rate is $43.50 commensurate with experience Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Pay:

$43.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

License/Certification:

CompTIA Security+ (Required) Security clearance: Secret (Preferred)

Work Location:

In person