Job Summary We are seeking a dynamic and proactive Information Technology (IT) Technician to join our team! In this vital role, you will be the frontline support for our organization's technology infrastructure, ensuring seamless operation of hardware, software, and network systems. Your expertise will help maintain optimal IT performance, troubleshoot technical issues efficiently, and deliver exceptional customer service to internal users. This position offers an exciting opportunity to work with a diverse range of IT tools and technologies, contribute to system improvements, and support the technological backbone of our organization. Responsibilities Provide technical support and troubleshooting assistance for hardware, software, and network issues across various operating systems including Windows and Linux. Manage help desk systems and customer support tickets efficiently to resolve user inquiries promptly. Support computer networking tasks such as LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and TCP connections to ensure reliable connectivity. Install, configure, and maintain computer hardware, peripherals, mobile devices, and IT infrastructure components. Assist with Active Directory management including user account creation, permissions setting, GPO (Group Policy Object) configuration, and Active Directory troubleshooting. Conduct equipment troubleshooting for desktops, laptops, printers, and other peripherals to minimize downtime. Support software troubleshooting efforts for applications and operating systems; perform system updates and patches as needed. Collaborate with team members on network troubleshooting tasks such as diagnosing LAN issues or resolving connectivity problems. Maintain accurate records of support activities using help desk systems; prioritize tickets based on urgency and impact. Contribute to analysis efforts for ongoing IT improvements by assessing hardware/software performance and recommending solutions. Requirements Proven experience supporting Windows operating systems (Windows 10/11), Microsoft Office suite, and Microsoft Windows Server environments. Strong knowledge of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, and network troubleshooting. Familiarity with Linux operating systems and related tools is a plus. Experience with Active Directory management, GPO configuration, hardware support, and equipment troubleshooting. Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Ability to analyze problems quickly and develop effective solutions under pressure. Strong customer service orientation with a focus on delivering timely support in a professional manner. Knowledge of help desk systems and customer support ticket management processes. Ability to work independently as well as part of a collaborative team in a fast-paced environment. Join us in empowering our organization through innovative technology solutions! This role is ideal for someone passionate about IT support who thrives on solving complex problems while delivering outstanding service every day.

Qualifications:

Associate degree in IT, Computer Science, or equivalent experience (Bachelor's preferred) 2+ years in an IT support or service desk role. Strong troubleshooting skills across Windows, MacOS, and mobile platforms. Experience with Active Directory, Group Policy, and office 365 administration. Experience with ticketing systems and remote support tools CompTIA A+, Network+, or Microsoft certification preferred. This position requires use of Information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be US person within the meaning of

ITAR. ITAR

defines a U.S. person as a U.S. citizen, U.S. Permanent Resident (i.e., "Green Card Holder"), Political Asylee, or Refugee.

Pay:

$31.25 - $40.86 per hour

Benefits:

401(k) Dental insurance Retirement plan Tuition reimbursement

Work Location:

In person