Tacoma Public Schools Expected Start Date:

As Soon As Possible FTE:

1.0 Hours per day: 8

Salary Level:

per Collective Bargaining Agreement, $103,855 - $143,503

Union/Work Year:

Professional Technical; 12-month; 260 days

Benefits:

This job has the full range of benefits offered by Tacoma Public Schools SUMMARY This position develops, supports, maintains, and administers District endpoint management systems, processes, and configurations; develops and maintains District software images for computing hardware; creates software distribution packages for Districtwide client updates and site deployments; defines and implements client configurations and settings; develops and maintains District Group Policy Objects (GPOs) to manage client environments; evaluates and troubleshoots client image systems, configurations, and task sequences and recommends improvements; conducts feasibility studies and presents findings and recommendations; collaborates with software vendors, District Network Team members, and Field Technicians to resolve issues and implement Districtwide changes in accordance with District policy; and develops and maintains scripts and automated deployment processes to improve the efficiency, consistency, and security of District endpoint management operations.

ESSENTIAL JOB FUNCTIONS 1.

Develops, supports, and maintains all District client images for desktop, laptop, and mobile devices; manages client images using endpoint management software and scripting languages; tracks all client software, known web services, and server-based applications in use throughout the District; and works closely with the Senior Network Administrator to develop and maintain Group Policy Objects (GPOs) within Active Directory (AD). 2. Tests, configures, documents, and updates client images; creates workstation image files (WIMs) for standard Windows and other operating systems; ensures applications are stable and function effectively with web- and server-based applications; maintains current documentation to identify and assess application compatibility impacts; and reviews hardware additions or changes that may affect client images. 3. Develops, updates, manages, and maintains task sequences; reviews, assesses, and analyzes log files within endpoint management systems; monitors and maintains client software lifecycle management processes; and recommends software lifecycle upgrades and enhancements, as necessary, to Technology Services leadership. 4. Develops software deployment packages for Districtwide distribution; ensures packages are thoroughly tested to minimize disruption in the field; ensures current and up-to-date images are available for deployment by District Field Technicians; develops and maintains a software tracking matrix for all software and services deployed throughout the District, including current requirements related to PC images; and works with the Senior Network Administrator to manage endpoint management platforms. 5. Works closely with the assigned administrator of the endpoint management systems to troubleshoot issues; assists with system and client security updates to ensure systems function properly; supports the efforts of the Help Desk and Field Services teams; collaborates with Field Technicians and Help Desk staff to ensure imaging and remote management services are operational and effective; and trains appropriate technical teams on imaging processes and deployment changes. 6. Serves as a second- and third-tier escalation resource; performs advanced software and image compatibility troubleshooting in collaboration with internal and external resources; researches and resolves desktop image issues; implements corrections to production images, as appropriate, and distributes updates Districtwide in accordance with District policy. 7. Utilizes change management procedures; communicates effectively with customers and technical teams regarding planned changes and updates; ensures PC clients are maintained with current software versions and security updates; tests new applications, operating systems, system patches, and software drivers; ensures compatibility and functionality with existing applications and services; and develops contingency plans and alternative solutions, as appropriate.

OTHER JOB DUTIES

Maintains and updates the knowledge and skills required for success in the position by participating in professional development activities as needed or assigned. Provides user assistance and training related to assigned systems and technologies. Provides backup support for other Technology Services staff, as assigned. Participates in special projects and performs related duties as assigned. Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work.

CONDITIONS

Required to concentrate on detail; exposed to computer display terminals and monitors; may work in confined areas; may be required to work irregular hours, weekends and/or flexible schedule; required to adapt to tight deadlines and shifting priorities; travels to all District sites and other remote locations; required to bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile and move/lift heavy objects up to 50 pounds.

MINIMUM QUALIFICATIONS

Education and Experience Associate's degree in computer science, technology, or other relevant field; three to five years' direct experience using endpoint management systems in a medium enterprise; Bachelors' degree in relevant field preferred;or any combination of experience and training which provides the applicant with the knowledge, skills, and ability required to perform the work. Licenses/Special Requirements Valid Washington driver's license with access to personal transportation. Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance. Allowable Substitution Alternative combinations of education and experience will be evaluated by the Human Resources Department for comparability. Knowledge, Skills and Abilities Knowledge of Microsoft Office applications and PC operating systems. Knowledge of package creation, image creation, and software maintenance. Knowledge of the District Group Policy Objects (GPO). Knowledge of the District Active Directory. Knowledge of Scripting language. Knowledge of network infrastructure and concepts. Skill in obtaining, clarifying, and exchanging information. Skill in oral and written effective communication. Skill in quality customer service. Skill in troubleshooting and resolving customer issues. Ability to maintain strict confidentiality. Ability to perform basic testing and problem resolution analysis. Ability to create technical reports for both technical and non-technical customers. Ability to organize, prioritize, and meet deadlines. Ability to work on multiple projects at the same time, work under pressure and independently complete assignments on schedule. Ability to resolve emergency problems in a timely manner. Ability to work independently. Ability to demonstrate reasonable, reliable, and regular attendance. Ability to obtain, clarify and exchange information. 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Endpoint Management and Automation Specialist